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- Tasks: Join our Service Desk team as a 2nd Line Dedicated Engineer, solving tech issues and supporting clients.
- Company: Be part of a growing company with an exciting customer portfolio and a dynamic work environment.
- Benefits: Enjoy diverse work locations and the chance to grow your skills in a supportive team.
- Why this job: This role offers hands-on experience and exposure to various sites, enhancing your career journey.
- Qualifications: Looking for tech-savvy individuals with problem-solving skills and a passion for customer service.
- Other info: You'll work across Petersfield, Fareham, and Whiteley for the first six months!
The predicted salary is between 30000 - 42000 £ per year.
Overview of the role
We are recruiting for a 2nd Line Dedicated Engineer to join our Service Desk team! This is an additional role due to a successful start to the New Year adding some exciting names to our customer portfolio! A unique dedicated role as you will be working from 3 different sites for the first 6 months (Petersfield, Fareham and Whiteley), this exposure to different sites will incre…
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2nd Line Dedicated Service Desk Engineer employer: Tailor Made Technologies
Contact Detail:
Tailor Made Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Dedicated Service Desk Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and tools used by our Service Desk team. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have working in a multi-site environment. Being able to adapt to different locations and teams is crucial for this position.
✨Tip Number 3
Prepare to discuss how you handle customer service challenges. We value engineers who can effectively communicate and resolve issues, so have some examples ready.
✨Tip Number 4
Network with current or former employees of our Service Desk team. They can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace 2nd Line Dedicated Service Desk Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the 2nd Line Dedicated Service Desk Engineer position. Understand the responsibilities and requirements, especially the need to work from multiple sites.
Tailor Your CV: Customize your CV to highlight relevant experience in service desk roles, particularly any experience with 2nd line support. Emphasize skills that align with the job, such as problem-solving and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability to work across different locations and how your skills can contribute to their growing customer portfolio.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Tailor Made Technologies
✨Understand the Role
Make sure you have a clear understanding of what a 2nd Line Dedicated Service Desk Engineer does. Familiarize yourself with the responsibilities and the technical skills required, as well as the specific tools and technologies used in the role.
✨Research the Company
Take some time to learn about the company’s culture, values, and recent developments. Knowing about their customer portfolio and how they operate will help you tailor your answers and show that you are genuinely interested in the position.
✨Prepare for Technical Questions
Since this is a technical role, be ready to answer questions related to troubleshooting, networking, and other relevant IT concepts. Brush up on common issues you might encounter in a service desk environment and be prepared to discuss how you would resolve them.
✨Show Your Adaptability
Given that you'll be working from different sites, emphasize your flexibility and adaptability. Share examples from your past experiences where you successfully adjusted to new environments or challenges, showcasing your ability to thrive in dynamic situations.
