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- Tasks: Provide top-notch customer service via phone, chat, and email while processing orders.
- Company: Join a dynamic team in Writtle focused on customer satisfaction and product knowledge.
- Benefits: Enjoy a bonus scheme, casual dress code, employee discounts, and free on-site parking.
- Why this job: This role offers a chance to enhance your communication skills and work in a supportive environment.
- Qualifications: You need excellent communication skills and at least 1 year of customer service experience.
- Other info: Must have your own transport due to the location.
The predicted salary is between 25500 - 27000 £ per year.
A client of ours in the Writtle area are recruiting a Customer Service Advisor to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.30pm and paying £25,500 - £27,000 per annum depending on experience.
Key Duties include but are not limited to:
- Ensure a high level of customer service by telephone, live chat and email.
- Advising customers on the range of products.
- Processing orders over the phone.
- Resolving delivery issues and tactfully dealing with occasional complaints.
- General administrative tasks.
- Continually develop and increase product knowledge.
Skills and Experience required:
- Excellent verbal and written communication skills.
- 1+ years' experience within a customer service position (ideally within the logistics distribution and supply chain industry but this is not essential).
- Complaint handling experience.
- Positive, can-do attitude.
- Computer literate.
- Essential you are a driver with your own transport due to the location of the business.
Great Benefits to working for this company include:
- Bonus scheme
- Casual dress
- Employee discount
- Free on-site parking
If you feel like you meet the above criteria & would like to be considered for this position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.
Customer Service Advisor employer: Prime Appointments
Contact Detail:
Prime Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services before your interview. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice common customer service scenarios, especially complaint handling. Being able to articulate how you would resolve issues can set you apart from other candidates.
✨Tip Number 3
Highlight your communication skills during the interview. Be prepared to showcase examples of how you've effectively communicated with customers in previous roles.
✨Tip Number 4
Since the job requires a positive attitude, think of specific instances where you've maintained a positive outlook in challenging situations. Sharing these stories can leave a lasting impression.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've handled complaints or worked in logistics. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and positive attitude. Mention why you're interested in the Customer Service Advisor role and how your experience aligns with the company's needs.
Highlight Key Skills: In your application, emphasise your verbal and written communication skills. Mention your computer literacy and any experience you have with order processing or resolving delivery issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Prime Appointments
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent verbal and written communication is key. During the interview, make sure to articulate your thoughts clearly and listen actively. Practise common customer service scenarios to demonstrate how you would handle various situations.
✨Highlight Relevant Experience
Even if your experience isn't directly in logistics, emphasise any customer service roles you've held. Be prepared to discuss specific examples of how you've resolved complaints or improved customer satisfaction in previous positions.
✨Demonstrate Product Knowledge
Research the company’s products before the interview. Showing that you have taken the time to understand their offerings will impress the interviewer and demonstrate your commitment to the role. Prepare to discuss how you would advise customers based on this knowledge.
✨Exude a Positive Attitude
A positive, can-do attitude is essential for this role. During the interview, maintain an upbeat demeanour and express enthusiasm for the position. Share examples of how your positivity has helped you overcome challenges in past roles.
