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- Tasks: Join us as a Customer Service Adviser, handling subscription inquiries via calls and emails.
- Company: We support over 1,150 brands globally with top-notch customer management and marketing solutions.
- Benefits: Enjoy 21 days holiday, workplace pension, onsite gym, and many more perks!
- Why this job: This role offers dynamic work in a lively office, perfect for passionate customer service enthusiasts.
- Qualifications: Strong communication skills, personal motivation, empathy, and attention to detail are essential.
- Other info: Comprehensive training and continuous development provided for your success.
The predicted salary is between 19500 - 27000 £ per year.
Location: Office based, Market Harborough, Leicestershire Salary: £24,390.08 + Benefits Working Hours – 40 hours a week, Monday to Friday between 8am and 6pm We are the brand behind world-class brands. We deliver unparalleled customer management, marketing, payment, technology and data solutions, making us the largest and most strategically aligned full-service provider for publishers globally. We have earned the trusted confidence of a wide range of companies supporting over 1,150 brands globally Join our team as a Customer Service Adviser, where you\’ll excel in a dynamic, phone-based environment handling subscription enquiries via calls and emails. This role is perfect for someone with excellent verbal and written communication skills who thrives in a lively office setting. Resilience is key to effectively managing a high volume of queries and maintaining exceptional service standards. If you\’re passionate about customer service and have relevant experience, we\’d love to meet you. We offer comprehensive training and continuous development to ensure your success. Do you have the following: Strong listening and communication skill Personal motivation Empathy Results focused Attention to detail Personal organization In addition to a great working culture, we offer superb benefits too; 21 days holiday (increasing to 23 days) + Bank Holidays + Birthday + Long service Workplace Pension with employer contributions Employee Assistance Programme Wellbeing Programme with access to tools and initiatives Mental Health First Aiders Onsite Gym, Shower, Games Room Free Eye Tests Insurance Schemes Cycle to Work Scheme Retail Benefit Discounts Employee Recognition Schemes Recommend a Friend Scheme Social Activities Free Parking And more
Customer Service Adviser employer: CDS Global
Contact Detail:
CDS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarize yourself with the company and its services. Understanding our role as a full-service provider for publishers will help you tailor your responses during the interview and show that you're genuinely interested in what we do.
✨Tip Number 2
Practice your communication skills! Since this role is phone-based, consider doing mock calls with friends or family to enhance your verbal communication and ensure you can handle customer queries effectively.
✨Tip Number 3
Demonstrate your resilience by preparing examples of how you've managed high-pressure situations in the past. This will showcase your ability to maintain exceptional service standards even when faced with a high volume of queries.
✨Tip Number 4
Highlight your attention to detail and personal organization skills. Be ready to discuss how you prioritize tasks and manage your time effectively, as these are crucial for success in a busy office environment like ours.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Adviser position. Make sure you understand the key responsibilities and required skills, such as strong communication and resilience.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize your communication skills, attention to detail, and any previous roles that involved handling queries or working in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use specific examples from your past experiences to demonstrate how you meet the qualifications listed in the job description.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CDS Global
✨Showcase Your Communication Skills
Since the role requires excellent verbal and written communication, be prepared to demonstrate these skills during the interview. Practice articulating your thoughts clearly and concisely, and consider sharing examples of how you've effectively communicated with customers in the past.
✨Demonstrate Resilience
The job involves managing a high volume of queries, so it's important to show that you can handle pressure. Share experiences where you've successfully navigated challenging situations or maintained service standards despite difficulties.
✨Highlight Your Empathy
Empathy is key in customer service. Be ready to discuss how you understand and relate to customer needs. You might want to prepare a story that illustrates your ability to connect with customers on a personal level.
✨Prepare Questions About the Role
Asking insightful questions shows your interest in the position and the company. Consider asking about the training process, team dynamics, or how success is measured in the role. This will also help you assess if the company culture aligns with your values.
