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- Tasks: Join a fast-paced team as a Support Desk Administrator, managing client and engineer communications.
- Company: Be part of a leading facilities maintenance service provider with over 34 years of experience.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: This role offers hands-on experience in customer service and teamwork in a supportive culture.
- Qualifications: Must have at least 1 year of administration experience and strong communication skills.
- Other info: Ideal for those who thrive under pressure and enjoy multitasking.
The predicted salary is between 19400 - 27400 £ per year.
Support Desk Administrator Cambridgeshire £24,440 Resourcing Group have an exciting opportunity to join a company who are the nationwide supplier of facilities maintenance services with over 34 years’ experience delivering M&E building services maintenance to the corporate Job Description My client is looking for a responsible Support Desk Administrator to join our team. You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors. Your main duties will be to keep our in house and client systems up to day. Liaise with client, engineers and subcontractors to ensure works are booked in and completed on time. Dealing with incoming calls and emails quickly and efficiently to ensure the highest quality of standards are kept. A successful candidate should be able to demonstrate strong attention to detail along with the ability to discover potential risks Key Responsibilities Ensuring all client instructions are logged Dealing with incoming calls and emails Allocation of jobs to engineers and sub-contractors Recording all communication and arrangements on our in house system along with client portals Chasing for updates and paperwork Communication with colleagues/team – keeping them informed of client changes/requirements Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required Recording of daily conference calls with engineersIdeal Candidate: Essential: Proven ability to accurately follow procedures Comfortable and professional on calls and emails Flexible and adaptable at any given moment, and able to work to timescales Ability to work under pressure with a can do attitude Organized with effective time management and ability to multitask Work well as part of a team Previous administration experience for at least 1 yearInterested? Contact Liv Longstaff-Browne (url removed) Resourcing Group is acting as an Employment Agency in relation to this vacancy
Support Desk Administrator employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Administrator
✨Tip Number 1
Familiarize yourself with the tools and software commonly used in support desk roles. Being comfortable with these systems will help you stand out during the interview process.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be dealing with clients and engineers, being clear and professional is key to demonstrating your suitability for the role.
✨Tip Number 3
Showcase your ability to multitask and manage time effectively. Prepare examples from your previous experience where you successfully handled multiple responsibilities at once.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their operations and values will allow you to tailor your responses and show that you're genuinely interested in joining their team.
We think you need these skills to ace Support Desk Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Support Desk Administrator position. Make sure you understand the key responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous administration experience you have, especially in roles that required strong attention to detail and effective communication skills. Use specific examples to demonstrate your capabilities.
Showcase Your Skills: Make sure to highlight your ability to work under pressure, manage time effectively, and multitask. These are essential skills for the role, so provide examples of how you've successfully demonstrated these in past positions.
Craft a Professional Cover Letter: Write a concise and professional cover letter that addresses why you are a good fit for the Support Desk Administrator role. Mention your enthusiasm for providing outstanding customer service and your ability to adapt to changing situations.
How to prepare for a job interview at Resourcing Group
✨Show Your Organizational Skills
As a Support Desk Administrator, you'll need to demonstrate your ability to stay organized. Prepare examples of how you've managed multiple tasks or projects simultaneously in previous roles.
✨Communicate Clearly and Professionally
Since the role involves dealing with clients and engineers over calls and emails, practice clear and professional communication. Be ready to showcase your ability to handle difficult conversations or resolve conflicts.
✨Highlight Your Attention to Detail
The job requires strong attention to detail. Bring specific examples of how you've ensured accuracy in your work, whether it's logging client instructions or managing schedules.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss situations where you've had to think on your feet and find solutions under pressure. This will show that you can handle the fast-paced environment of the support desk.
