Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers via email, chat, and phone while handling complaints and admin tasks.
- Company: Join a dynamic online business known for its innovative software and products.
- Benefits: Enjoy 28 days holiday, hybrid work, free drinks, and modern office perks.
- Why this job: Be part of a friendly team focused on delivering top-notch customer service.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office required.
- Other info: Work from home on Saturdays with time off in lieu.
POSITION: Customer Service Advisor SALARY: £23,000 per annum HOURS: 34 hours per week: 9.00am to 5.00pm Monday – Thursday & 9.00am to 4.00pm Friday, hybrid working (two days in the office and three from home) 1 in every 4 Saturdays (worked from home, with time given back in lieu) LOCATION: Nr Nantwich, Cheshire (Hybrid position) BENEFITS: 28 days holiday plus bank holidays, One hour for lunch, Pension scheme, Private medical insurance, Modern offices with recreational area, free drinks and free parking. Our Client is a dynamic, customer-focused online business who has a strong track record of designing, building and running their own software and products. To support their continuing success, they are looking to hire a new Customer Services Advisor to join their friendly customer services team. The role Main duties for the role: * Receive and respond to customer enquiries over email, live chat and telephone in line with company and regulatory standards * Provide an efficient and professional service to the customer over the phone and via email * Using a computer, associated IT equipment and software * Monitor, record and handle complaints, escalating where necessary * Assist with general administrative tasks as required The Candidate * Experienced in delivering excellent customer service and support, preferably within an office environment. * Excellent written and oral communication skills * You will be passionate about providing first class customer service, working with your team and other teams to achieve this. * You will have experience of using Microsoft Office and Excel * Able to prioritise your workload ensuring deadlines are met. * A keen problem solver with the ability to stay calm under pressure. * Experience of working in a regulated insurance company would be an advantage. We are looking to talk to candidates that hold experience in one of the following areas: Customer Service, Customer Support, Account Management, Inbound Call Centre, Contact Centre, Financial services
Customer Service Advisor employer: Revive Recruitment
Contact Detail:
Revive Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you answer customer inquiries more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, both written and verbal. Since you'll be interacting with customers via email, live chat, and phone, being articulate and clear is crucial to providing excellent service.
✨Tip Number 3
Brush up on your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues, as this will showcase your ability to stay calm under pressure.
✨Tip Number 4
Get comfortable with Microsoft Office and Excel. Since these tools are mentioned in the job description, being proficient will not only help you in the role but also impress during the interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service or related fields. Use specific examples that demonstrate your ability to handle customer inquiries and complaints effectively.
Showcase Communication Skills: Since excellent written and oral communication skills are crucial for this role, make sure to present your application in a clear and professional manner. Pay attention to grammar and spelling, and consider including a brief example of how you've successfully communicated with customers in the past.
Tailor Your Cover Letter: Write a personalized cover letter that reflects your passion for customer service. Mention why you want to work for this particular company and how your values align with theirs. This will help you stand out from other candidates.
How to prepare for a job interview at Revive Recruitment
✨Showcase Your Customer Service Experience
Be prepared to discuss specific examples of how you've delivered excellent customer service in the past. Highlight situations where you resolved issues effectively and maintained a positive customer experience.
✨Demonstrate Communication Skills
Since the role requires excellent written and oral communication, practice articulating your thoughts clearly. You might be asked to respond to a mock customer inquiry during the interview, so be ready to showcase your communication style.
✨Familiarize Yourself with the Company
Research the company’s products and services, as well as their customer service philosophy. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you had to stay calm under pressure and how you approached resolving customer complaints or issues.
