Customer Success Executive

Do you enjoy building relationships, solving problems, and making sure people get the most out of a platform? My client is looking for a Customer Success Executive to join their team. You\’ll play a key role in driving satisfaction, retention, and growth through a mix of proactive outreach and data-driven insight. What youll be doing: Managing a large customer portfolio through scalable, low-touch engagement Providing enhanced support for high-value users Monitoring platform activity to flag risks and opportunities Running regular account check-ins and escalating where needed Supporting renewals and identifying upsell opportunities Working closely with internal teams to improve the overall experience What youll bring: A results-driven mindset with strong attention to detail Clear, confident communication skills Proficiency with CRM or customer engagement tools A team-first, customer-centric attitude Friendly, approachable energy with strong interpersonal skills If you have any further questions on the role, please feel free to reach out to Brendan McCrory directly.