Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join BT, the UK's leading telecom provider with a reputation for innovation.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for career growth.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn.
- Other info: This is a temporary role with potential for long-term career progression.
The predicted salary is between 25000 - 42000 £ per year.
Job Description
BT Customer Service Advisor
Location: Belfast
Hours: Full-time (37.5 hours per week)
Starting Pay Rate: £13.42 per hour
Contract: Temporary with career progression opportunities
Different shift pattern options are available.
Join BT and Make a Difference
BT is the UK's largest telecom provider, known for industry-leading expertise, cutting-edge technology, and comprehensive training.
This is a Safety Crit…
ZIPC1_UKTJ
Contact Detail:
Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with BT's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in role-play exercises during the interview process.
✨Tip Number 3
Showcase your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and empathetically, so be prepared to demonstrate these skills in your interactions with the hiring team.
✨Tip Number 4
Research BT's company culture and values. Aligning your answers with their mission and demonstrating how you can contribute to their goals will make you a more attractive candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Advisor position at BT. Tailor your application to highlight relevant experiences.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your ability to excel in this role.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work for BT and how your skills align with their values and mission.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Virtual Hub
✨Know the Company
Before your interview, take some time to research BT. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've effectively communicated with customers.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer service scenarios. Think of examples where you've resolved conflicts or provided exceptional service. This will showcase your problem-solving abilities and customer-centric approach.
✨Show Enthusiasm for the Role
Express your excitement about the opportunity to work at BT. Highlight your passion for helping customers and your eagerness to learn and grow within the company. A positive attitude can make a lasting impression on the interviewers.
