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- Tasks: Help customers with service bookings and ensure their needs are met.
- Company: Join a dynamic car dealership in St Albans, known for its team spirit.
- Benefits: Enjoy a competitive salary with OTE potential and a supportive work environment.
- Why this job: Be part of a vibrant team while enhancing customer satisfaction and driving sales.
- Qualifications: Previous experience as a Service Advisor and a full UK driving licence required.
- Other info: Contact Kelsey White at Auto Skills to apply and quote job number: 49967.
The predicted salary is between 28000 - 45000 £ per year.
Basic Salary - £28,000
OTE - £45,000
Location - St Albans
Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?
Responsibilities of a Service Advisor:
- Arranging Service Department bookings.
- Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
- Upselling works to be completed and special offers/Service Plans.
Skills and Qualifications of a Service Advisor:
- Must have previous experience as a Service Advisor.
- Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System.
- Previous experience Upselling.
- Full manual UK Driving Licence.
If you are interested in this Service Advisor position, please contact Kelsey White @ Auto Skills and quote job number: 49967.
Service Advisor employer: Auto Skills UK
Contact Detail:
Auto Skills UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific DMS systems mentioned in the job description, like Kerridge or Pinnacle. Having a solid understanding of these systems will not only boost your confidence but also show potential employers that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your upselling techniques. Since the role involves upselling services and special offers, practice how you can effectively communicate the benefits of additional services to customers. This could be through role-playing scenarios with friends or researching successful sales strategies.
✨Tip Number 3
Network within the automotive industry, especially in St Albans. Attend local car shows or dealership events to meet professionals who might provide insights or even referrals for the Service Advisor position. Personal connections can often lead to job opportunities.
✨Tip Number 4
Prepare for potential interview questions by thinking about your previous experiences as a Service Advisor. Be ready to discuss specific situations where you successfully managed customer expectations or upsold services, as this will demonstrate your capability and fit for the role.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Service Advisor. Include specific examples of how you've arranged service bookings and upsold services in past roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the dealership. Mention your familiarity with DMS systems like Kerridge or Pinnacle, and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise your customer service skills and ability to meet customer requirements. Discuss any experience you have with workshop loading and how you ensure efficiency in a busy environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at Auto Skills UK
✨Show Your Enthusiasm
As a Service Advisor, your enthusiasm can set you apart. Make sure to express your passion for the automotive industry and your eagerness to help customers. A positive attitude can go a long way in making a great impression.
✨Demonstrate Your Upselling Skills
Since upselling is a key part of the role, prepare examples of how you've successfully upsold services or products in the past. Be ready to discuss specific situations where you identified customer needs and offered solutions.
✨Familiarise Yourself with DMS Systems
Knowledge of systems like Kerridge, 1 Link, or Pinnacle is crucial. Brush up on your understanding of these systems and be prepared to discuss how you've used them in previous roles. This will show that you're ready to hit the ground running.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, the dealership's approach to customer service, or opportunities for professional development. This demonstrates your commitment to being a valuable team member.
