Assistant Store Manager

Being part of EssilorLuxottica means being part of a passionate international and diverse community of 190,000 individuals working towards a common mission, help people “to see more, be more”.

With a global presence in more than 150 countries, an incredible heritage, and a fascinating vertical integrated business model, EssilorLuxottica offers endless development and career opportunities worldwide and learning possibilities at every turn.

Bringing together world-leading expertise in lens and eyewear technology give us the unique possibility to shape an entire industry every day by fostering innovation and make a meaningful impact on people's lives.

Courage, authenticity, and timeless style are the core values of Ray-Ban, a leader in prescription and sun eyewear for generations since its establishment in 1937. From the introduction of the iconic Aviator model created for US military pilots, Ray-Ban has been at the forefront of cultural change, becoming a symbol of self-expression and worn by celebrities and public figures all around the world. In 2021, the same values were celebrated through the successful launch of the next generation of smart glasses, Ray-Ban Stories. The highly anticipated collaboration between Meta (formerly Facebook) and Ray-Ban offers consumers a new way to seamlessly capture, share and listen to their most authentic moments. Ray-Ban joined the Group's portfolio in 1999 and later redefined its distribution strategy leading to decades of growth.

This role is based in our Ray-Ban store in Westfield Shopping Center in Stratford.

Job Scope

Assistant Manager uses their skills and experience to assist in the overall management of the store by maximizing sales and profitability, leading and motivating a team, delegating and prioritizing tasks effectively and in the Manager’s, absence taking responsibility for stock, cash and store security. As a EssilorLuxottica ambassador the store manager will role model the EssilorLuxottica values and the Ray-Ban culture.

Areas of Responsibilities

• Support the Store Manager to achieve high levels of sales performance and results
• Ensure all operating policies and procedures are followed
• Play a key part in asset protection training and reporting
• Ensure accurate operation of the POS system and account for all transactions (cash, credit, returns)
• Open and close the store according to established guidelines
• Drive performance to ensure all KPIs are achieved and store turnover targets are met
• Support the Store Manager in the daily running of the store
• Network effectively with internal and external stakeholders
• Maintain inspiring visual merchandising in store as per guidelines
• Deliver excellent customer service and demonstrate a high degree of professionalism
• Know the product inside and out and stay fresh with new merchandise, trends and competitive activity
• Create an engaging and positive working environment following the Sunglass Hut experience
• Coach associates to consistently deliver effective selling behaviors resulting in high customer engagement
• Address associate concerns in a reasonable and fair manner consistent with the Company values
• Assists with recruitment, training and development of the team

Technical Skills – Portrait of the Perfect Candidate

• Strong selling skills
• Problem solving ability
• Excellent customer service skills
• Excellent communication and listening skills
• Time Management skills
• Persuading & influencing skills
• Coaching & development skills
• Performance Management skills
• Leadership skills
• Highly commercial
• Able to networking effectively
• Results driven
• Problem solving ability
• Good knowledge of Microsoft Office package

What we offer

• Great benefits such as free eyewear, generous holidays allowance, pension package, monthly bonus and commission structure, etc.
• Internal mobility across countries, brands and departments
• Career progression and development
• Generous incentives conducted in store