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For Companies At a Glance
- Tasks: Manage client relationships and ensure their needs are met effectively.
- Company: Join a dynamic team at a leading company in the UK market.
- Benefits: Enjoy flexible working hours, remote work options, and competitive salary.
- Why this job: Be part of a vibrant culture that values innovation and collaboration.
- Qualifications: Looking for strong communication skills and a passion for client success.
- Other info: Opportunity for growth and development within a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and educational institutions on one intuitive and personalized platform. ApplyBoard is a mission-driven, hyper-growth organization. It has been attracting dedicated individuals for more than eight years who are inspired every day to break down barriers to international education and take their careers to new heights at a company that will invest in their career growth. Our six core values are our compass in our mission to Educate the World and the foundation of our unique company culture. As an organization built on a foundation of diversity, it’s important that our team members are representative of the students from more than 150 countries that we support.
The Opportunity
The Partner Client Manager (PCM) is a pivotal role at the intersection between a Partner University Admission team and ApplyBoard’s Customer Experience and Sales teams. The PCM is accountable for ensuring positive communications of Partner University procedures, requirements, and needs with internal stakeholders. This position acts as a central point of contact for our Partner Universities and internal departments to resolve escalations, troubleshoot new processes, and support innovative strategies to ensure admissions success. This candidate will also be required to ensure that applications are flowing smoothly through the various processes, identify any issues, and facilitate resolutions and improvements. This role will require strong communication, partner management, problem solving, project coordination, and process analytics skills. A passion for excellence and a strong sense of accountability and initiative is a must.
What you’ll be doing every day:
- Act as a single point of contact with Universities on admissions related subjects
- Manage an escalation process
- Improve student support metrics such as conversion rates
- Monitor and report on KPIs and help develop new KPIs and forecasts
- Perform thorough University research prior to University meetings
- Maintain positive relationships and communications with Partner Universities through regular touch points
- Prepare and share reports with Universities to inform them about current metrics and trends
- Assist in documenting procedures
What you bring to the table:
- Must have at least 2 years of experience in a customer (internal or external) oriented role
- Must have at least 1 year of student recruitment or University admissions experience
- Account management skills
- Excellent Google and Office Suite proficiency, especially in presentations
- Superb written and verbal communications skills
- Incredible attention to detail
- Passion for excellence
- Excellent facilitation skills
- Comfortable interacting with various levels internally and externally
- Ability to anticipate needs and action appropriately
- Excellent planning skills
- Customer centric orientation
- Positive, can-do, hard-working, fun attitude
- Accountable
- Verbal & Written Communication
- Student/Customer Orientation
- Problem solving/Good Judgement
- Teamwork and Collaboration
- Self-directed
#Remote
About ApplyBoard
ApplyBoard empowers students around the world to access the best education. With more than 1,000,000 students from over 150 countries helped with their journey in less than a decade, we are just getting started.
ApplyBoard’s 1,200 global team members in 30 countries assist students and our 1,500 partner institutions by empowering the international student sector with innovative technology and insights. As a five-time consecutive Deloitte Fast 50 and Fast 500 ranked company, ApplyBoard is growing and scaling like few other companies. On top of our strong growth, our people are growing personally and professionally. ApplyBoard India was Great Place to Work Institute (India) certified for outstanding employee experience and workplace culture.
Thank you for your interest in joining the ApplyBoard Team and being part of our mission to Educate the World. While we are lucky to attract a high level of interest in each of our roles, only qualified applicants will be contacted and selected for an interview.
ApplyBoard welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates in all aspects of the hiring and selection process.
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Partner Client Manager - UK employer: Applyboard
Contact Detail:
Applyboard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Client Manager - UK
✨Tip Number 1
Familiarize yourself with the UK market and our key partners. Understanding their needs and challenges will help you demonstrate how you can add value to their business during the interview.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in client management. This can provide you with insights and potentially valuable connections that could help you stand out.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships in the past. Highlight your problem-solving skills and ability to drive results, as these are crucial for a Partner Client Manager role.
✨Tip Number 4
Stay updated on the latest trends in client management and partnership strategies. Showing that you're knowledgeable about current best practices can set you apart from other candidates.
We think you need these skills to ace Partner Client Manager - UK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of a Partner Client Manager. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in client management, partnership development, and any relevant industry knowledge. Use specific examples to demonstrate your success in these areas.
Showcase Communication Skills: As a Partner Client Manager, strong communication skills are essential. Make sure to illustrate your ability to communicate effectively with clients and stakeholders in your application materials.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the company and the role. Mention why you are interested in working with them and how you can contribute to their success.
How to prepare for a job interview at Applyboard
✨Understand the Partner Ecosystem
Make sure you have a solid grasp of the partner ecosystem in the UK. Research key players, trends, and challenges in the market. This knowledge will help you demonstrate your expertise and show that you're proactive.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight your ability to build trust, resolve conflicts, and drive mutual success. This is crucial for a Partner Client Manager role.
✨Be Ready to Discuss Metrics
Familiarize yourself with relevant KPIs and metrics that are important in partner management. Be prepared to discuss how you've used data to inform decisions and improve partner performance in previous roles.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's partner strategy and future goals. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations.
