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- Tasks: As a Field Service Technician, you'll support visits and ensure top-notch service.
- Company: Join an industry-leading bespoke product manufacturing client with a strong reputation.
- Benefits: Enjoy a permanent role, vehicle support, overtime, pension contributions, and ongoing training.
- Why this job: Experience a fantastic working environment with opportunities for growth and development.
- Qualifications: No specific qualifications mentioned; enthusiasm and willingness to learn are key!
- Other info: This is a full-time position with a permanent day shift.
The predicted salary is between 30000 - 42000 £ per year.
The Rewards and Benefits on Offer: A full time and permanent role from day one! Vehicle supplied to support visits Overtime available! Company Pension contributions Permanent Day shift Ongoing Training and development A fantastic working environment Mtrecs new opportunity: Mtrec are proudly representing our industry leading, bespoke product manufacturing client. The business is in the heart of the Northeast, and boast a unique product range, and state of the art services. They are seeking to recruit an experienced service technician to join their vast service and installation network. If you meet the person specification below, apply now for an immediate response! The Job you will do: Act as the client point of contact for technical and reliability queries within and without the framework of the SLA. Manage the flow of information and close out of issues through the JIRA helpdesk. Attend scheduled internal and customer reviews Attend depot on-site for unplanned events, these visits maybe need to be at short notice to meet the customers needs. Work with client and internal functions to proactively identify positive and negative trends relating to performance and reliability through RMA data and field performance. Support engineering change requests in a timely manner to ensure ongoing support for product in the field. Provide technical support and use problem solving techniques to diagnose, troubleshoot, identify and where possible resolve system, hardware, and software issues either on site or at customer location. Support Production in the repair process when necessary, or when there is no field service work, to meet On Time Delivery (OTD) targets. Work on their own and part of a team to make decisions in line with the business needs. Perform miscellaneous job-related duties within your skill set and competencies that support the business needs when required. About you: Experience in discussing technical issues and offering technical support directly to client. Experience in conducting technical analysis of products and evaluating compliance and non-compliance against test specification. Good oral, interpersonal, and written communication skills. Must be able to work in team environment and build relationships. Initiative-taking with a can-do attitude and thirst to continuously develop and learn. Diligent and able to apply a logical and common-sense approach to activities. An awareness of the lifecycle of projects and the ability to identify and feedback risk. TPBN1_UKTJ
Field Service Technician employer: MTrec Technical
Contact Detail:
MTrec Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Familiarize yourself with the specific products and services offered by our company. Understanding our bespoke manufacturing processes will give you an edge during discussions and show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience you have in field service roles or technical support. Be ready to discuss how you've successfully resolved customer issues in the past, as this is crucial for a Field Service Technician.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of specific examples where you've had to troubleshoot equipment or systems on-site, as this will be a key part of your responsibilities.
✨Tip Number 4
Show enthusiasm for ongoing training and development opportunities. Expressing your eagerness to learn and grow within the company can set you apart from other candidates.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Service Technician position. Understand the key responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in field service roles or technical support. Use specific examples that demonstrate your problem-solving skills and ability to work independently.
Showcase Your Skills: Mention any relevant technical skills, certifications, or training you have that align with the job requirements. This could include knowledge of specific tools, machinery, or software used in the industry.
Express Enthusiasm: In your cover letter, convey your enthusiasm for the role and the company. Explain why you are interested in working for this particular client and how you can contribute to their success.
How to prepare for a job interview at MTrec Technical
✨Know the Company and Its Products
Before your interview, take some time to research the company and its bespoke products. Understanding their offerings will help you demonstrate your interest and show how your skills align with their needs.
✨Highlight Relevant Experience
Be prepared to discuss your previous experience as a Field Service Technician or in similar roles. Share specific examples of how you've successfully handled technical issues or customer interactions in the past.
✨Emphasize Your Willingness to Learn
Since ongoing training and development are part of the role, express your eagerness to learn new skills and adapt to new technologies. This shows that you're committed to personal growth and contributing to the company's success.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specifics of the role. This not only demonstrates your interest but also helps you assess if the company is the right fit for you.
