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- Tasks: Act as the go-to person for customers, ensuring smooth vehicle maintenance experiences.
- Company: Join a dynamic automotive team dedicated to exceptional customer service.
- Benefits: Enjoy flexible working hours and opportunities for professional growth.
- Why this job: Be part of a friendly culture that values customer satisfaction and teamwork.
- Qualifications: 2 years of experience in automotive service and a valid driving licence required.
- Other info: Work Monday to Friday with occasional Saturday mornings on a rota.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor – Automotive
Location: Norwich
Experience:
- Service advisor: minimum 2 years (preferred)
- Automotive service: minimum 2 years (preferred)
Licence/Certification:
Driving Licence (required)
A Service Advisor is required to be the bridge between the Client’s valued customers and their skilled technicians. The Client is looking for a dedicated and friendly individual to ensure their customers\’ vehicle maintenance experiences are seamless and exceptional.
The successful candidate should demonstrate outstanding levels of customer service and administrative skills, ideally having a strong technical background in the motor industry. Applicants must have a flexible approach to work and a full understanding of customer satisfaction.
The successful candidate is to help bridge the gap between technical jargon and simple terms, ensuring customers fully understand necessary repairs and services. Collaborating with skilled technicians, they will play a vital part in helping them to accurately diagnose vehicle issues.
With a keen eye on workflow, manage appointments and identify opportunities to enhance the customer experience and vehicle performance. Whether it\’s suggesting preventative maintenance or offering the latest automotive technologies, recommendations are delivered with expertise.
Working Hours: Monday to Friday – 8am – 6pm; Saturday mornings on a rota basis – 8.30am – 12.30pm
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Contact Detail:
RTP Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the latest automotive technologies and trends. Being knowledgeable about new developments in the industry will not only impress your potential employer but also show that you are passionate about the role.
✨Tip Number 2
Practice your communication skills, especially in translating technical jargon into layman's terms. Role-playing scenarios with friends or family can help you articulate complex information clearly and effectively.
✨Tip Number 3
Network within the automotive community. Attend local car shows or workshops to meet professionals in the field. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 4
Demonstrate your customer service skills in real-life situations. Whether it's volunteering or part-time work, any experience that showcases your ability to handle customer inquiries and resolve issues will strengthen your application.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Service Advisor and in the automotive industry. Emphasise any customer service roles you've held and specific achievements that demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive sector. Mention your ability to communicate technical information clearly and how you can enhance the customer experience.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and administrative abilities. Provide examples of how you've successfully managed customer relationships and improved service delivery in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at RTP Selection
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples of how you've provided exceptional customer service in the past, especially in challenging situations. This will demonstrate your capability to handle customer queries and concerns effectively.
✨Understand Automotive Terminology
Familiarise yourself with common automotive terms and concepts. Being able to explain technical jargon in simple terms will be key in your role. Consider preparing a few examples of how you’ve successfully communicated complex information to customers in previous roles.
✨Demonstrate Your Organisational Skills
The role requires managing appointments and workflow efficiently. Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific tools or methods you use to stay organised in a busy environment.
✨Express Your Passion for the Automotive Industry
Show your enthusiasm for cars and the automotive industry during the interview. Discuss any relevant experiences or interests that highlight your passion. This can help convey your commitment to providing excellent service and staying updated on the latest automotive technologies.
