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- Tasks: Be the go-to person for customers and technicians, ensuring smooth communication.
- Company: Join a dynamic automotive team in Norwich focused on customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth.
- Why this job: Make a real impact by enhancing customer experiences in the automotive industry.
- Qualifications: 2+ years as a service advisor or in automotive service preferred; driving license required.
- Other info: Friendly and dedicated individuals will thrive in this role.
The predicted salary is between 24000 - 36000 £ per year.
Service Advisor – Automotive
Location: Norwich
Experience:
- Service advisor: minimum 2 years (preferred)
- Automotive service: minimum 2 years (preferred)
Licence/Certification:
Driving Licence (required)
A Service Advisor is required to be the bridge between the Client’s valued customers and their skilled technicians. The Client is looking for a dedicated and friendly individual to ensure their customers\’ vehicle maintenance experiences are seamless and exceptional.
The successful candidate should demonstrate outstanding levels of customer service and administrative skills, ideally having a strong technical background in the motor industry. Applicants must have a flexible approach to work and a full understanding of customer satisfaction.
The successful candidate is to help bridge the gap between technical jargon and simple terms, ensuring customers fully understand necessary repairs and services. Collaborating with skilled technicians, they will play a vital part in helping them to accurately diagnose vehicle issues.
With a keen eye on workflow, manage appointments and identify opportunities to enhance the customer experience and vehicle performance. Whether it\’s suggesting preventative maintenance or offering the latest automotive technologies, recommendations are delivered with expertise.
Working Hours: Monday to Friday – 8am – 6pm; Saturday mornings on a rota basis – 8.30am – 12.30pm
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Service Advisor employer: RTP Selection
Contact Detail:
RTP Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Make sure to highlight your experience in the automotive industry during your conversations. Share specific examples of how you've successfully communicated with customers and technicians in previous roles.
✨Tip Number 2
Demonstrate your customer service skills by preparing to discuss how you handle difficult situations. Think of a few scenarios where you turned a negative experience into a positive one for the customer.
✨Tip Number 3
Familiarize yourself with the latest automotive technologies and trends. Being knowledgeable about current developments can help you stand out as a candidate who is passionate about the industry.
✨Tip Number 4
Show your enthusiasm for the role and the company during your interactions. Research the company’s values and mission, and be ready to explain why you want to be a part of their team.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Service Advisor in the automotive industry. Highlight your experience in customer service and technical knowledge in your application.
Tailor Your CV: Customize your CV to emphasize your relevant experience as a service advisor and in the automotive sector. Include specific examples of how you've successfully managed customer relationships and resolved issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and the automotive industry. Mention your driving license and how your skills align with the company's values and needs.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at RTP Selection
✨Show Your Automotive Knowledge
Make sure to brush up on your automotive knowledge before the interview. Be prepared to discuss common car issues and how they can be resolved, as this will demonstrate your expertise and ability to communicate effectively with both customers and technicians.
✨Emphasize Customer Service Skills
Since the role is all about bridging the gap between customers and technicians, highlight your customer service experience. Share specific examples of how you've handled difficult situations or gone above and beyond for a customer in the past.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice explaining complex automotive concepts in simple terms, as you may need to relay technical information to customers who may not have a background in automotive service.
✨Prepare Questions for the Interviewer
Show your interest in the position by preparing thoughtful questions for the interviewer. Ask about the team dynamics, the types of vehicles serviced, or how success is measured in the role. This shows that you're engaged and serious about the opportunity.
