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- Tasks: Help patients feel at ease while providing top-notch service and support.
- Company: Optical Express is dedicated to exceptional patient care and community impact.
- Benefits: Enjoy a competitive salary, free eye surgery, and generous leave plus discounts.
- Why this job: Join a fun, supportive team focused on excellence and personal growth.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Full training provided; flexible hours including weekends required.
The predicted salary is between 20400 - 28600 £ per year.
Job Title – Patient Advisor
Location: Cardiff
Full time – 40 hours (must be flexible to work weekends)
Salary: £27,000 per annum
As the UK\’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our expert Surgeons undertake more procedures collectively than any other national provider. For over 35 years, millions of patients have trusted Optical Express with their eye care. We are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
Our Patient Advisor\’s are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:
- Building relationships with patients and ensuring regular communication prior to and following their treatment
- Assisting in patient consultations / practice visits
- Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
- Assisting patients to complete health & lifestyle questionnaires
- Introducing patients to their optometrist
- Scheduling treatment dates for vision correction surgery
- Advising on traditional vision correction solutions, namely glasses and contact lenses
- Discussing finance options
- Accurately maintaining patient records
It’s our Patient Advisor\’s who make our patients feel like a superstar from the moment they enter our clinics.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
Are you our ideal candidate? The answer is yes if you:
- Have a passion for providing world-class customer service
- Possess strong organisational skills
- Can communicate clearly and articulately with a diverse range of people
- Are motivated and driven to succeed
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Contact Detail:
Optical Express Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Advisor
✨Tip Number 1
Familiarise yourself with the services offered by Optical Express, especially their laser eye surgery and other treatments. This knowledge will help you engage confidently with patients and demonstrate your commitment to providing exceptional care.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you interact with patients. This will prepare you for the real-life situations you'll encounter as a Patient Advisor, ensuring you can provide a 5-star service.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule for patient consultations and surgeries. This exercise will not only help you understand the logistics involved but also demonstrate your proactive approach during interviews.
✨Tip Number 4
Research common patient concerns regarding eye health and surgery. Being knowledgeable about these topics will allow you to address patient queries effectively, showcasing your dedication to their comfort and care.
We think you need these skills to ace Patient Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Patient Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or healthcare settings. Use bullet points for clarity and focus on achievements that demonstrate your communication and organisational skills.
Write a Strong Cover Letter: In your cover letter, express your passion for patient care and your motivation to work at Optical Express. Mention specific examples of how you have successfully built relationships with clients or patients in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Patient Advisor role.
How to prepare for a job interview at Optical Express
✨Show Your Passion for Patient Care
Make sure to express your genuine interest in providing exceptional patient care. Share any relevant experiences where you went above and beyond to help someone, as this aligns with the values of Optical Express.
✨Demonstrate Strong Communication Skills
Prepare examples that showcase your communication abilities. Since the role involves interacting with patients and professionals, highlight situations where you effectively conveyed information or resolved misunderstandings.
✨Be Ready to Discuss Organisational Skills
Think of instances where you successfully managed multiple tasks or maintained accurate records. This will show your potential employer that you can handle the responsibilities of a Patient Advisor efficiently.
✨Research Optical Express and Its Values
Familiarise yourself with Optical Express's mission and community initiatives. Being knowledgeable about the company will demonstrate your commitment and help you connect your personal values with theirs during the interview.
