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- Tasks: Lead and develop a high-performing quality team to ensure compliance and exceptional service.
- Company: Join City & Guilds, a leader in quality assurance and education standards.
- Benefits: Enjoy a culture of continuous improvement and professional development opportunities.
- Why this job: Make a real impact on learner outcomes and customer experience while leading a dynamic team.
- Qualifications: Extensive experience in quality assurance and proven leadership skills required.
- Other info: Act as an ambassador with key stakeholders and manage audits effectively.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a Senior Quality Manager to lead and develop our Centre Quality team, ensuring external quality assurance of centres aligns with City & Guilds’ processes, regulatory requirements, and Centre Assessment Standards Scrutiny (CASS) strategy. This role will play a crucial part in mitigating risk, delivering an exceptional customer experience, and ensuring valid and reliable learner outcomes.As a key leader, you will provide direction and support to a high-performing team, manage resources effectively, and foster a culture of continuous improvement and compliance with regulatory standardsAbout the role
Build, lead, and inspire a high-performing team to achieve department goals, deliver exceptional service, and meet key SLAs.Work with senior leadership to develop and implement the departments strategy, objectives, and key results.Oversee risk management and quality assurance activities to ensure compliance with CASS strategy and regulatory requirements.Establish a framework for performance reviews, training, and recognition to nurture a high-performance culture.Act as a City & Guilds ambassador with key external stakeholders, including Centres, Ofqual, IFATE, and QW.Identify non-compliance issues, conduct risk assessments, and ensure necessary actions are taken to meet regulatory requirements.Successfully manage internal and external audits, ensuring compliance and implementing recommendations.Set and manage team expenditure to ensure efficient resource allocation.About you
Extensive experience in quality assurance of centre assessment, including verification and moderation.Proven leadership skills, with experience in managing and developing teamsExperience in project management and leading teams through changeFinancial acumen with experience in budget management.A results-driven mindset with a strong track record of performance improvements.Decision-making skills and accountability for outcomes.Strong communication skills with the ability to articulate strategy clearly.
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Senior Quality Manager employer: City & Guilds
Contact Detail:
City & Guilds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Quality Manager
✨Tip Number 1
Familiarize yourself with City & Guilds' processes and regulatory requirements. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight your experience in leading high-performing teams. Be ready to share specific examples of how you've inspired and developed your team to achieve exceptional results.
✨Tip Number 3
Prepare to discuss your approach to risk management and quality assurance. Think about past experiences where you've successfully navigated compliance challenges and improved processes.
✨Tip Number 4
Showcase your financial acumen by discussing your experience with budget management. Be prepared to explain how you've effectively allocated resources to meet departmental goals.
We think you need these skills to ace Senior Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in quality assurance and leadership skills. Use specific examples that demonstrate your ability to manage teams and improve performance.
Craft a Compelling Cover Letter: In your cover letter, articulate your understanding of the role and how your background aligns with the responsibilities outlined in the job description. Emphasize your experience with regulatory compliance and risk management.
Showcase Your Achievements: Include quantifiable achievements in your application that reflect your results-driven mindset. For instance, mention any successful projects you led that improved quality assurance processes or team performance.
Prepare for Interviews: If invited for an interview, be ready to discuss your leadership style and how you foster a culture of continuous improvement. Prepare examples of how you've managed audits and compliance issues in the past.
How to prepare for a job interview at City & Guilds
✨Showcase Your Leadership Experience
Be prepared to discuss specific examples of how you've successfully led and developed teams in the past. Highlight your ability to inspire and motivate others, as this role requires building a high-performing team.
✨Demonstrate Your Quality Assurance Knowledge
Familiarize yourself with City & Guilds' processes and regulatory requirements. Be ready to explain how your extensive experience in quality assurance aligns with their standards and how you can contribute to compliance and risk management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills and ability to handle non-compliance issues. Think of scenarios where you've identified risks and implemented effective solutions, showcasing your results-driven mindset.
✨Communicate Your Strategic Vision
Articulate your understanding of the department's strategy and objectives. Be prepared to discuss how you would work with senior leadership to develop and implement these goals, demonstrating your strong communication skills.
