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- Tasks: Help clients find and book their perfect accommodations while providing top-notch service.
- Company: Join a global leader in accommodation services based in vibrant London.
- Benefits: Enjoy a Monday to Friday schedule with a supportive work environment.
- Why this job: Be part of a dynamic team that values customer satisfaction and offers growth opportunities.
- Qualifications: Experience in hospitality reservations is a must; strong communication and IT skills are essential.
- Other info: This role is perfect for those who thrive in fast-paced settings and love helping others.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity is now available for an experienced Reservations Agent to work for a global accommodation provider based in London.
The Reservations Agent will support clients accommodation needs. This position working schedule is Monday to Friday 9am to 6pm.
Key Responsibilities:
- Respond to incoming enquiries with regards to accommodation
- Book suitable accommodation options on behalf of the client
- Process bookings on reservations system
- Deliver a high level of service to guests
- Support guests to ensure a positive guest experience
- Deal with any issues that may arise
Key Requirements:
- Must have reservations experience in hospitality, hotels or corporate housing preferred
- Ability to work in a fast paced environment
- Excellent verbal and written communication skills
- Passion for customer service and delivering a positive guest experience
- Strong IT skills
Reservations Agent employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarize yourself with the latest trends in the hospitality industry. Understanding current market demands and customer preferences can give you an edge during the interview process.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different scenarios can help you feel more confident when discussing your experience with potential employers.
✨Tip Number 3
Highlight your ability to work in a fast-paced environment by preparing examples from your previous roles. Be ready to discuss how you managed multiple tasks while maintaining high service standards.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your responses to align with our mission can demonstrate your genuine interest in joining our team.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your reservations experience in hospitality or related fields. Emphasize your customer service skills and any relevant IT proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle fast-paced environments. Mention specific examples of how you've delivered excellent service in previous roles.
Highlight Communication Skills: Since excellent verbal and written communication skills are crucial for this role, provide examples in your application that demonstrate your ability to communicate effectively with clients and colleagues.
Showcase Problem-Solving Abilities: Include instances where you successfully dealt with issues or challenges in previous positions. This will illustrate your capability to ensure a positive guest experience, which is key for the Reservations Agent role.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Reservations Experience
Make sure to highlight your previous experience in reservations, especially in hospitality or corporate housing. Be prepared to discuss specific examples of how you successfully managed bookings and resolved any issues that arose.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you respond to a guest's inquiry, so be ready to showcase your customer service abilities.
✨Emphasize Your IT Proficiency
Familiarize yourself with common reservation systems and software used in the industry. During the interview, mention any relevant tools you have used and express your willingness to learn new technologies quickly.
✨Prepare for Fast-Paced Scenarios
The role requires working in a fast-paced environment, so be ready to discuss how you handle pressure and prioritize tasks. Share examples from your past experiences where you successfully managed multiple bookings or dealt with challenging situations.
