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- Tasks: Ensure smooth operations in our sports card barter marketplace.
- Company: Veriswap is a leading platform for trading sports cards, focused on customer satisfaction.
- Benefits: Enjoy top-of-market compensation and work with a world-class team.
- Why this job: Make a direct impact on tens of thousands of collectors while honing your skills.
- Qualifications: Must be detail-oriented, logical, and able to manage multiple projects effectively.
- Other info: Join a high-performing team dedicated to excellence in customer service.
The predicted salary is between 28800 - 42000 £ per year.
About Veriswap
Veriswap is a barter marketplace for sports cards. We’re a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If you’re passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectors’ lives–we’d love to have you join our mission!
Who We’re Looking For
Someone who embodies our core values:
- Competitive greatness
- Unimpeachable character
- Speed is king
Day to Day Responsibilities:
- Promptly respond to at minimum of 12 customer support emails per hour on Zendesk that mainly consist of: Order statuses on a customer’s shipment, questions on how to use Veriswap, and customer complaints.
- Identify customer support bottlenecks and propose systematic solutions that can be formalized into SOPs
- Communicating shipment requests to our logistics team to ensure timely delivery of packages
- Reporting any bugs in our operational flow that our tech team can fix.
At Veriswap, You’ll Enjoy:
- Top-of-market compensation: Because our team is only comprised of the best of the best, we pay the very top-of-market
- Working with a world-class team: From engineering, to product, to operations, we hire only the best of the best.
Customer Service Representative employer: Veriswap
Contact Detail:
Veriswap Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the sports card market and current trends. Understanding what collectors are looking for will help you connect better with customers and demonstrate your passion for the industry.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled complex situations in previous roles. This will highlight your logical thinking and ability to manage edge cases effectively.
✨Tip Number 3
Emphasize your attention to detail during any discussions or interviews. You can mention specific instances where your meticulous nature led to successful outcomes, especially in operational settings.
✨Tip Number 4
Demonstrate your ability to juggle multiple projects by discussing your time management strategies. Share how you prioritize tasks and maintain focus on overarching objectives, which is crucial for this role.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Veriswap's mission and values. Familiarize yourself with their barter marketplace for sports cards and think about how your skills can contribute to their goals.
Tailor Your Resume: Make sure your resume highlights relevant experience that aligns with the responsibilities of a Customer Service Representative. Emphasize your problem-solving skills, attention to detail, and ability to manage multiple projects.
Craft a Compelling Introduction: In your application, include a few lines about your relevant experience. Be specific about how your background makes you a great fit for ensuring customer satisfaction and operational efficiency at Veriswap.
Proofread Your Application: Before sending your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Veriswap
✨Show Your Passion for Customer Satisfaction
Make sure to express your enthusiasm for helping collectors and ensuring their satisfaction. Share examples from your past experiences where you went above and beyond to assist customers.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific scenarios where you had to analyze problems systematically. Highlight how you evaluated information and made well-reasoned decisions, especially in edge cases.
✨Highlight Your Attention to Detail
Since attention to detail is crucial for this role, be ready to provide examples of how you ensure accuracy in your work. Discuss how you approach tasks with the mindset that 'how you do the little things is how you do everything.'
✨Discuss Your Project Management Abilities
Talk about your experience managing multiple projects simultaneously. Explain how you prioritize tasks and maintain focus on overarching objectives while ensuring smooth operations.
