Reception Supervisor

Mission: To supervise the daily shift at Reception, ensuring that all Receptionists and Cashiers perform their duties to the required standards and that all guests are attended to with the utmost courtesy.

Responsibilities will include, but are not limited to:

• Observe and ensure that all staff on duty are aware of the security, health and safety regulations.

• Supervise and organise all staff on the duty shift, affording maximum desk coverage at all times. Ensure that all meal breaks are taken.

• Ensure that all special requests for regular guests, VIP’s and groups are actioned with guidance from the Reception Management team.

• Make all staff on duty aware of the daily availability and overbooked situations if applicable.

• Assist the Reception Management team in the implementation of new procedures and coordination of training.

• Ensure the hotel’s credit procedure is adhered to at all times, with guidance from the Reception Management team if required.

• Keep in close contact with Housekeeping and Concierge throughout the shift to follow through on all special requests made.

• Minimum 2 years of experience in a related activity

• Fluency in English

• Spanish knowledge desirable

• Knowledge of the Opera system.

The successful candidate must already have eligibility to work in the UK

• Company pension

• Employee discount

• Referral programme, Salary package: £29,120 plus service charge // Hotel discounts // Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more, * Competitive Salary

• Holidays: 28 days’ holiday including 8 public holidays

• Contributory pension scheme

• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)

• Discounted dental and health cover with HSF

• Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

• High street discounts: with Perks at Work

• Pay Day Celebrations

Reception

South Kensington SW7 4PE

Full-time