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- Tasks: Lead and support Crew performance, recruitment, and daily operations in a dynamic environment.
- Company: Join Five Star Crew, a trailblazer in the Event Crewing industry focused on people and culture.
- Benefits: Enjoy 25 days annual leave, a pension plan, learning opportunities, and free onsite parking.
- Why this job: Be part of a positive work culture that values your growth and fosters team engagement.
- Qualifications: 2+ years in a supervisory role within the Event Crew industry; strong communication and leadership skills required.
- Other info: This is a permanent, full-time role with hybrid work options after settling in.
The predicted salary is between 36000 - 60000 £ per year.
Role: Crew Performance Manager
Location: London (E16)
Salary: Negotiable depending on experience
Reports to: London Operations Manager
Contract details: Permanent, full–time office based with the opportunity to work hybrid upon successful completion of settling period
Five Star Crew is the original division of Five Star Events Group, set up to do things differently in the Event Crewing industry. Our people are our biggest asset, and we believe that creating a culture that empowers our people to be their best selves and promotes a positive work environment breeds success and, in turn, will look after our clients.
As the Crew Performance Manager, you will play a key part in the operational team to create a diverse and impactful role. The Crew Performance Manager will oversee the full Crew lifecycle, from recruitment and performance management to supporting the day-to-day operations. You will collaborate across other teams within the business to enhance talent acquisition strategies, build Crew engagement, optimise operational workflows, and contribute to company-wide initiatives that promote efficiency and positive work culture.
Key responsibilities are:
- Coordinate and conduct interviews, working alongside the talent team to assess candidate fit based on both technical and cultural needs.
- Serve as the primary point of contact for Crew regarding their development, feedback and performance. and providing guidance and coaching for professional development.
- Provide and support positive and effective communication with the Crew.
- Managing the welfare and well-being of crew members, including addressing any concerns or issues that may arise.
- Assist with the daily operational tasks to ensure effective and efficient business functions.
- Conduct regular site visits to ensure compliance of company standards
People Leadership:
- Coach and provide guidance to Crew members and Crew Chiefs
- Conduct performance-based reviews and create development opportunities to promote opportunities to progress
- Foster a positive work culture in line with the business’s vision and values to ensure that Crew morale and engagement are maintained to a high standard.
- Support the Crew Chiefs to maintain high standards on site and report regularly via bi-monthly meetings.
- Perform regular site visits to ensure compliance with company standards.
Recruitment:
- Support the selection process of new Crew for suitability to reflect the Five Star Crew ethos while ensuring recruitment targets are met.
- Oversee the onboarding process for new hires, ensuring a smooth transition into the business.
- Lead recruitment activities to boost the region’s portfolio of skilled Crew.
Operational support:
- Work alongside the Crew Resource Planner in assigning the appropriate skill set to each job
- Coordinate and manage all administrative tasks during the onboarding process of new crew, including obtaining and providing the correct documentation to the People Team, system access, compliance checks and team integration.
- Conduct driver inductions and assist in maintaining company fleet vehicles, including keeping all relevant documentation and records up to date.
- Any other ad hoc duties that may arise
- Out-of-hours on-call responsibilities as part of a fixed 5-week rota, including weekends.
The ideal candidate should possess the following qualifications and/or experience
- Experience and knowledge of working in the Event Crew or Event Labour industry, with at least 2 years in a supervisory role.
- Strong interpersonal and communication skills
- Excellent problem-solving and conflict resolution skills
- Proven leadership experience with the ability to manage and motivate a diverse workforce.
- IT proficient with experience with using Microsoft Office Suite.
What we offer
- 25 days annual leave plus bank holidays
- Company pension
- Access to Employee Assistance Programme
- Access to Employee Benefits
- Learning and development opportunities
- Free onsite parking
Five Star Crew is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.
Crew Performance Manager employer: Five Star Crew
Contact Detail:
Five Star Crew Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Crew Performance Manager
✨Tip Number 1
Familiarize yourself with the Event Crew industry and its specific challenges. Understanding the nuances of crew management and operational workflows will help you stand out during discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've motivated teams and resolved conflicts, as these skills are crucial for the Crew Performance Manager position.
✨Tip Number 3
Prepare to discuss your approach to fostering a positive work culture. Think about strategies you've implemented in the past that have successfully engaged team members and improved morale.
✨Tip Number 4
Showcase your communication skills by being clear and concise in your interactions. As a Crew Performance Manager, effective communication is key to managing relationships with crew members and other teams.
We think you need these skills to ace Crew Performance Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Crew Performance Manager position. Understand the key responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in the Event Crew or Event Labour industry. Emphasize your supervisory roles and any leadership experience that showcases your ability to manage and motivate a diverse workforce.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Discuss your understanding of the importance of crew welfare and engagement, and provide examples of how you've successfully fostered a positive work culture in previous positions.
Highlight Communication Skills: Since strong interpersonal and communication skills are crucial for this role, make sure to include specific examples in your application that demonstrate your ability to effectively communicate and resolve conflicts within a team.
How to prepare for a job interview at Five Star Crew
✨Understand the Company Culture
Before your interview, take some time to research Five Star Crew's values and culture. They emphasize a positive work environment and empowering their people, so be prepared to discuss how you can contribute to this culture.
✨Showcase Your Leadership Skills
As a Crew Performance Manager, you'll need strong leadership abilities. Be ready to share specific examples from your past experiences where you've successfully managed and motivated a diverse team.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving and conflict resolution skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your relevant experiences.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. During the interview, practice clear and concise communication. Be prepared to discuss how you would maintain positive communication with crew members and address any concerns they may have.
