Nursing Director, Critical Care (relocation required to Abu Dhabi, UAE)

JOB SUMMARY

This position is responsible for directing all activity related to overseeing the day-to-day operations and activities within the assigned Nursing Institute function including people and financial management, service design, care delivery and evaluation. The Director will work collaboratively with the Executive Director, CNO and all of the Nursing Institute leadership team to liaise with other CCAD institutes and departments.

POSITION DIMENSIONS

Reports directly to

Executive Director, Nursing Institute

ROLE INTERACTS DIRECTLY WITH

TITLE/DEPARTMENT

FREQUENCY

TYPE OF INTERACTION

CNO, Executive Directors, Nursing Directors

Regularly

Operational co-operation and Strategic input

Management Team

Regularly

Information and Co-operation

Internal / External stakeholders

Regularly / Occasionally

Information and Co-operation.

Finance

Regularly

Negotiation

CxOs and Executive Leadersip

Regularly

Policy & program development

KEY DECISIONS THE ROLE MAKES AND THE EXTENT OF THE IMPACT OF THE DECISION

Provides leadership ensuring organizational compliance with established HAAD regulations & accreditation standards from local, corporate and international regulatory and accrediting agencies.

Ensures compliance with regulatory and accreditation agencies standards, including the HAAD, JCIA & Magnet

PRIMARY JOB DUTIES AND RESPONSIBILITIES

LEADERSHIP

• Promotes a culture of shared accountability throughout organization
• Ensure that nursing and clinical practice is in accordance with the mission and strategic plan
• Incorporates principles of Transformational and Serving Leadership
• Acts as a mentor and role model for caregivers

KNOWLEDGE OF HEALTH CARE ENVIRONMENT

• Facilitates continuous readiness for local and international licensing and accreditation bodies surveys
• Supports caregiver engagement through application of Shared Governance principles
• Identifies opportunities to integrate Emirati Nationals into roles at CCAD

COMMUNICATION / RELATIONSHIP BUILDING

• Appreciates strengths of cultural diversity as contributors to the success of the organization
• Develops and maintains collaborative relationships throughout and external to CCAD
• Work with individuals of other professions to maintain a climate of mutual respect and shared values

BUSINESS SKILLS

• Evaluates, develops and coordinates implementation and revision of core standards of care, policies and SOPs
• Assumes a leadership role for operating models, supply, equipment and process standardization
• Analyzes aggregate data to identify trends and opportunities for improvement
• Identifies risks and strategies for their mitigation

ROLE LEVEL ACCOUNTABILITIES

• Contribute to departmental strategic planning
• Contribute to business line policy framework
• Cotribute to compliance framework
• Review and monitor service level agreements with internal partners
• Contribute to an operations budget to achieve goals
• Contribute to knowledge and workplace information systems
• Establish recordkeeping framework
• Produce a range of complex business documents
• Contribute to organization and national development of Healthcare
• Establish and maintain strategic local and international networks
• Present effectively
• Implement and use IT systems, software and telecommunication devices effectively
• Use business equipment effectively
• Maintain own technical currency
• Use negotiation and conflict-management skills to effectively resolve issues
• Apply reflective practice, thinking and analysis
• Adheres to CCAD’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within CCAD, this position may be required to perform other duties as assigned and reporting relationships may vary.

KEY OUTPUT / RESULTS FROM THE ROLE (KPI’S)

KEY PERFORMANCE INDICATOR

MEASURE

TARGET

Hospital Acquired Conditions

HAPI, CAUTI, CLABSI, Fall, and other indicators based on CNO scorecard

Meet or outperform targets established in CNO scorecard

Labor Productivity

Nursing productivity and overtime utilization

98-105% productivity

Patient Experience & Caregiver Engagement

Press Ganey Surveys

Meet our outperform benchmarks established on CNO scorecard

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, extensive sitting, standing and/or walking, mobility sufficient to visit with departments or employees throughout CCAD and lift up to 12 Kg

ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First, Collaboration, Mutual Respect, Quality, Patient Safety, Integrity, Cultural Sensitivity and Compassion.

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

QUALIFICATION & EXPERIENCE REQUIREMENTS

Education

• Bachelor degree in Nursing required
• Master’s degree in Nursing/ Healthcare/Management/ Administration field is required
• Equivalent qualification from an accredited Institution and completion of specialty qualification as per the Recognized Specialty Certificate table listed in Healthcare Professionals Qualification Requirements 2014

Experience

• Minimum 7 years leadership experience, at least 2 at the Nurse Manager level or above
• Demonstrated knowledge and skills in quality improvement, patient safety, and caregiver engagement
• Ability to speak and write in both English and Arabic

Certification and Licensure

Current Professional License as a Registered Nurse in country of origin

Professional Membership

N/A

Job Specific Skills and Abilities

• Ability to lead large teams.
• Ability to develop and implement complex strategies and operate in a challenging environment.
• Ability to cope with rapid and sustained change, competing demands and tight deadlines.
• Ability to develop effective relationships with a range of stakeholders internally and externally.
• Ability to assess, analyze, synthesize and act upon complex performance data and financial information.
• Ability to articulate and advocate for Ambulatory service standards as published by the Ministry of Public Health.
• Demonstrated ability to make oral and written presentations to diverse audiences on Education & Academic Research topics, health care, and organizational issues
• Proven experience with clinical information systems either as an end user, super user or build contributor.
• Demonstrated resilience and "can-do" attitude.
• Proficiency with Microsoft Office suite
• Fluency in written and spoken English