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- Tasks: Lead and mentor a support team while overseeing ETRM development and troubleshooting.
- Company: Join a dynamic company focused on innovative Energy Trading and Risk Management solutions.
- Benefits: Enjoy a hybrid work model with flexible onsite days and opportunities for professional growth.
- Why this job: Be at the forefront of ETRM technology, making impactful contributions in a collaborative environment.
- Qualifications: Bachelor's degree in IT or related field; 5+ years in ETRM support with leadership experience.
- Other info: Strong scripting skills in Python or SQL are essential; cloud tech knowledge is a plus.
The predicted salary is between 60000 - 84000 £ per year.
Role: ETRM Dev & Support Lead
Location: London – hybrid 3-4 days a week onsite
Permanent opportunity
We are seeking a highly skilled and experienced Senior ETRM Dev & Support Lead to oversee our Level 2 (L2) support team based in London. In this role, you will work closely with new-model Energy Trading and Risk Management (ETRM) platforms, such as Aspect, providing both development and support leadership. You will be responsible for scripting, coordinating complex escalations to vendors, and triaging COO-related items escalated by our global monitoring teams.
This position requires strong technical expertise, leadership skills, and a deep understanding of ETRM systems and processes.
Key Responsibilities
- L2 Team Leadership
Lead and mentor L2 support resources from the London office, ensuring efficient ticket handling and timely issue resolution. Establish and maintain best practices, processes, and standards for support and development tasks. - ETRM Development
Oversee and participate in scripting, change management, and small-scale development projects for new-model ETRMs (e.g., Aspect). Collaborate with internal teams to design, develop, and implement customizations or enhancements to support evolving business requirements. - Escalation Management
Act as the primary point of contact for complex issues that require escalation to the owners of Aspect or other third-party vendors. Ensure a clear escalation path is followed, and maintain effective communication with all stakeholders. - COO Items & Monitoring Triage
Triage critical COO items escalated by our monitoring teams, prioritizing and delegating tasks within L2 personnel. Coordinate with senior management and cross-functional teams to provide timely updates and action plans. - Technical Troubleshooting
Diagnose and resolve technical issues related to ETRM systems, interfaces, and scripts.
Education & Experience
Bachelor’s degree in Computer Science, Information Technology, or related field.
Significant experience (5+ years) in ETRM support, with at least 2 years in a leadership or team lead capacity.
Technical Skills
- Strong knowledge of ETRM systems, especially Aspect.
- Proficiency in scripting/programming (Python, SQL, or other relevant languages).
- Familiarity with cloud technologies, integration frameworks, and modern development practices is a plus.
- Problem-Solving & Communication
Excellent analytical and problem-solving abilities, with a proven track record of handling complex system issues. Outstanding verbal and written communication skills, capable of conveying technical concepts to diverse audiences. - Leadership & Collaboration
Demonstrated leadership experience, managing and mentoring technical teams. Ability to collaborate effectively with cross-functional and global teams.
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ETRM Developer employer: Vallum
Contact Detail:
Vallum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ETRM Developer
✨Tip Number 1
Familiarize yourself with ETRM systems, especially Aspect. Understanding the nuances of these platforms will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by discussing any previous experiences where you led a team or mentored others. Highlighting your ability to manage and guide a support team will set you apart.
✨Tip Number 3
Prepare to discuss specific technical challenges you've faced in ETRM support and how you resolved them. This will illustrate your problem-solving abilities and technical expertise.
✨Tip Number 4
Network with professionals in the ETRM field, especially those familiar with Aspect. Engaging with industry peers can provide insights and potentially lead to referrals for the position.
We think you need these skills to ace ETRM Developer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ETRM Developer position. Highlight key responsibilities and required skills, such as leadership in L2 support and proficiency in scripting languages like Python or SQL.
Tailor Your CV: Customize your CV to reflect your experience in ETRM systems and any relevant leadership roles. Emphasize your technical skills and any specific projects that align with the responsibilities mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for ETRM development and support. Mention your experience with similar platforms, your problem-solving abilities, and how you can contribute to the team’s success.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated complex technical concepts to diverse audiences in previous roles.
How to prepare for a job interview at Vallum
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with ETRM systems, particularly Aspect. Highlight specific projects where you utilized scripting languages like Python or SQL, and be ready to explain how you approached technical challenges.
✨Demonstrate Leadership Skills
Since this role involves leading a support team, share examples of how you've successfully managed and mentored team members in the past. Discuss your approach to establishing best practices and ensuring efficient ticket handling.
✨Prepare for Escalation Scenarios
Think of complex issues you've encountered that required escalation. Be ready to explain your process for triaging these issues and how you maintained communication with stakeholders during the resolution process.
✨Communicate Clearly and Effectively
Practice explaining technical concepts in simple terms, as you'll need to convey information to diverse audiences. During the interview, focus on clear and concise communication to demonstrate your ability to collaborate with cross-functional teams.
