Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to build relationships and deliver exceptional customer service to our clients.
- Company: Be part of Black Tomato, a multi-award-winning luxury travel company with a passion for remarkable experiences.
- Benefits: Enjoy competitive salary, personal travel allowance, and unique perks like a birthday off and mental health hour.
- Why this job: Shape the future of travel while working in a values-driven culture that embraces creativity and collaboration.
- Qualifications: Proven sales experience, strong communication skills, and a passion for luxury travel are essential.
- Other info: Experience a familiarisation trip each year and enjoy flexible working hours.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
We’re on the lookout for a Relationship Manager to join our multi-award-winning team, to help us offer the very best customer service experience, as well as building relationships with our clients and generate future enquiries. We are looking for someone who is passionate about putting our clients at the heart of everything they do. Someone who’s solutions orientated, who’ll bring ideas, creativity, and ability to effectively manage their own workload. Someone that loves travel and loves building relationships with clients. You will work closely with the Relationship Management and the sales team to deliver excellent service to our clients.
We are looking for a confident individual who is good at listening, communicating and building rapport with UHNW clients. You will be responsible for managing relationships with a key segment of our client base, proactively nurturing the relationship across their lifecycle to ensure they have the best-in-class client experience and truly tailored experience at every interaction. You will also assist in lead generation and developing our clients’ bucket list off the back of these direct conversations and will be responsible for pro-actively following up at the right time with some tailored future trip inspiration. With the goal of regularly engaging with our clients to drive repeat and referral business, and a greater share of their travel wallet.
Main responsibilities:
- Champion for delivering exceptional customer experience for all our clients within Black Tomato.
- Building direct client relationships to increase retention and drive referrals via phone, video calls and in-person meetings and events.
- Gathering and recording client insight details to enable heightened client understanding and personalisation on all future trips.
- Lead generation – pro-actively reaching out to our clients with tailored inspiration for their next trip to remain front of mind when they are dreaming of their next trip and spark their next enquiry with Black Tomato.
- Responsible for client outreach during and post-trip to gather post trip feedback to ensure we’re continually learning about our clients and getting to know their preferences.
- Where required, planning and delivering road-trips, and events, to meet with our clients in person in the UK and Europe.
Skills required:
- Proven sales/client service experience with relevant transferable skills
- Relevant experience within the luxury/travel industry and interacting with UHNWIs.
- Good at establishing relationships
- Clear communicator, who can explain and promote and explain Black Tomato’s services effectively
- Active listener who can interpret information, identify opportunities, and make suggestions
- Attention to detail – good, accurate download of all conversations with clients
- Highly organised individual who can manage their own workload
- Flexible can-do attitude and self-motivated
- Solutions oriented, working to solve problems and turn them around
- Committed to putting the client at the center of their work
Why Join Us?
- Be part of a growing, high-end travel company with an exciting vision, driven by a purpose to inspire people through remarkable travel experiences.
- Work in a values-driven culture that embraces curiosity, humility, and thoughtfulness, encouraging creativity and meaningful collaboration.
- Shape the future of our brand in the US market alongside a talented and passionate team who love travel.
What we offer:
- Competitive salary
- Target-based bonus
- A ‘familiarisation trip’ each year – experiencing a Black Tomato destination/product (after probation)
- Personal travel allowance
- 25 days annual leave, increasing with length of service
- Ability to roll over 5 days per year
- Birthday off
- Day off for volunteering every month
- Two days off if you move home
- Curiosity courses – access to a fund for personal development
- Family leave – six months off fully paid after a year of service if you are welcoming a child to your family
- Access to a healthcare plan
- Mental Health Hour – an extra hour every Wednesday to focus on yourself
- Friday 4pm finish
- Black Tomato Birthdays – adding money towards your personal travel allowance each year
- Gym subsidy
- Referral bonus if you successfully refer someone for a role within the company
A note on our values:
At Black Tomato, we strive to live by our company values. This isn’t typical corporate speak – it’s a genuine embodiment of core personality traits.
Our world is fueled by curiosity and innovation. We won’t do something just because it’s always been done that way, but because we believe it’s the best way to do it. We constantly ask questions of ourselves and are brave in everything we do.
We are also a thoughtful bunch – we do not rush to judgements – and we are a company of thinkers who believe it’s what’s right, not who’s right, that matters.
We also strive to humble everything we do. We do not get caught up in the hype, and we give our absolute best. We rely on one another to make the remarkable happen – we are the sum of many parts, and we are strong enough to be honest about our weaknesses, rather than hide them through ego.
We take these values seriously, and character assessment forms a big part of our hiring process.
Get to know us a little better at Careers & Jobs In Luxury Travel | Black Tomato
Relationship Manager employer: Black Tomato
Contact Detail:
Black Tomato Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager
✨Tip Number 1
Familiarize yourself with the luxury travel industry and current trends. Understanding what UHNW clients are looking for can help you tailor your conversations and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the luxury travel sector. Attend industry events or join relevant online communities to build connections that could lead to referrals or insider information about job openings.
✨Tip Number 3
Prepare to showcase your relationship-building skills. Think of specific examples from your past experiences where you successfully nurtured client relationships, as this will be crucial in demonstrating your fit for the role.
✨Tip Number 4
Research Black Tomato's values and culture thoroughly. Be ready to discuss how your personal values align with theirs, as cultural fit is essential for them and can set you apart from other candidates.
We think you need these skills to ace Relationship Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Relationship Manager position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Your Client Relationship Skills: In your CV and cover letter, emphasize your proven experience in building and maintaining relationships, especially with UHNW clients. Provide specific examples of how you've successfully managed client interactions in the past.
Highlight Your Problem-Solving Abilities: Demonstrate your solutions-oriented mindset by including examples of challenges you've faced in previous roles and how you overcame them. This will show that you can think creatively and adapt to different situations.
Align with Company Values: Research Black Tomato's values and culture. In your application, reflect on how your personal values align with theirs, particularly around curiosity, humility, and collaboration. This will help you stand out as a candidate who fits well within their team.
How to prepare for a job interview at Black Tomato
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples of how you've gone above and beyond for clients in the past, especially in the luxury or travel sectors.
✨Demonstrate Relationship-Building Skills
Prepare to discuss your experience in building and maintaining relationships with clients. Highlight your ability to listen actively and communicate effectively, as these are crucial skills for a Relationship Manager.
✨Be Solutions-Oriented
Think of examples where you identified problems and provided creative solutions. This will show that you can think on your feet and are committed to putting the client at the center of your work.
✨Understand the Luxury Travel Market
Familiarize yourself with current trends in the luxury travel industry and be ready to discuss them. Showing that you understand the market and the needs of UHNW clients will set you apart from other candidates.
