Duty Manager

Job Details The Lygon Arms Hotel is an old coaching inn which sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history. With the spa tucked in a tranquil pocket at the hotel, 86 unique bedrooms, secluded gardens and relaxed dining experiences, there are so many ways to soak up the countryside pace.

Duty Manager – What\’s in it for you?

Salary £33,. Annual service charge – circa 3k per year (non-contractual)

Live-in available to help with relocation Meals included on duty

Employee recognition awards

Cashback healthcare cover after probation

Continued career development with recognised training providers

Generous friends and family rate at Iconic Luxury Hotels

25% discount on all food and beverage

Discount on spa treatment and products

Refer a friend incentive

Team social events, seasonal gifts and much more…

Duty Manager – Aim of the role;

The purpose of this role is to take ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.

Duty Manager – Responsibilities

To host and facilitate the Morning Meeting ensuring all relevant HOD\’s are prepared for the day ahead.

To be respectful and with integrity, room all VIP and important guests personally assuring a very positive first impression.

To be confident in liaising with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements.

To be flexible and with teamwork, perform duty management as detailed on the management rota.

To be confident and use integrity, deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the General Manager and colleagues in a constructive and clear manner.

To show teamwork and ownership in assuming responsibility for the running of the Hotel in the absence of senior management.

To use your integrity in obtaining feedback from guests and to use this to improve service and top pass on such to the General Manager and other relevant HOD\’s.

To be passionate and confident in completing daily inspection of all hotel facilities ensuring a checklist is completed

Duty Manager – About you

Experience in working in a 4* or 5* hotel is essential

Exposure to a high volume hotel, F&B operations, and experience of managing a team are desirable

You will have a keen eye for detail, organisational skills and confident in communicating with the team

You must have outstanding planning skills. We want you to be able to manage multiple projects at once with a close attention to detail and willingness to be flexible

You will enjoy solving problems swiftly with creative and solutions, offering advice and recommendations. We are looking for passionate people to join The Lygon Arms team! If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications