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- Tasks: Support homeless guests with advice, advocacy, and creative solutions to achieve their goals.
- Company: Join a dedicated charity focused on helping the homeless in West London.
- Benefits: Gain valuable experience, flexible hours, and the chance to make a real impact.
- Why this job: Be part of a compassionate team making a difference in people's lives.
- Qualifications: Experience with vulnerable populations, strong communication skills, and empathy are essential.
- Other info: Evening shifts required; must pass an enhanced DBS check.
The predicted salary is between 28800 - 43200 £ per year.
The post holder will be responsible for the following:
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Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
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Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
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Attending appointments with guests occasionally when needed
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Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
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Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
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Attending meetings with the casework team, external service providers and partner organisations when required
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Collating statistics and outcome measurements of the casework service for both internal and external use
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Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
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Managing a small casework budget
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Undertaking any other duties, as required by the charity, Please note we’re not responsible for the content of job ads, as they’re posted by the recruiter. We’ll aim to resolve the reported issue and we’ll use your feedback to improve the quality of our ads.
Essential
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At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
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Empathetic attitude to homeless and vulnerably housed people
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Up-to-date knowledge of the welfare issues and legislation affecting homeless people
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Knowledge of relevant support services available to homeless people, particularly in West London
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Confident approach to, and experience of, dealing with challenging behaviour
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Ability to maintain good relationships with colleagues and external service providers
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Highly organised with strong time-management skills
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Ability to keep clear and up-to-date case records
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Experience and competent in MS Office packages
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Ability to work independently and take the initiative to make important decisions
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Flexible and supportive team member with excellent communication skills
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Ability to adhere to and implement Health & Safety, HR and operational policies
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Understanding of and commitment to Equal Opportunities
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For night shelter caseworkers, willingness to work a minimum of one evening per week
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This post will require an enhanced DBS check prior and during employment
Desirable
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Ability to speak Polish, Romanian or other Eastern European languages
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Experience of working alongside volunteers
Other
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Ability to work flexibly and at various sites, as required
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Eligibility to work in the UK
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To be able to adhere and work within Glass Door’s safeguarding policy and procedures
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To participate in meetings, supervision meetings and in any trainings as required
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To be responsible for own’s professional development
Caseworker employer: Glass Door Homeless Charity
Contact Detail:
Glass Door Homeless Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker
✨Tip Number 1
Familiarize yourself with the local support services available to homeless individuals in West London. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the community you'll be serving.
✨Tip Number 2
Showcase your experience in dealing with challenging behavior by preparing specific examples from your past work. Highlight how you managed these situations effectively, as this is crucial for a role that involves advocacy and support.
✨Tip Number 3
Emphasize your organizational skills and ability to maintain clear case records. Consider discussing any systems or tools you've used in the past to manage casework efficiently, as this aligns with the job's requirements.
✨Tip Number 4
If you have language skills, especially in Polish or Romanian, make sure to mention them. This can set you apart from other candidates and show your ability to connect with a diverse range of clients.
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience working with homeless individuals or disadvantaged groups. Emphasize your empathetic attitude and any specific knowledge of welfare issues and legislation affecting homeless people.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting vulnerable populations. Mention specific examples of how you've employed creative thinking in past roles to motivate and support clients in achieving their goals.
Highlight Relevant Skills: Clearly outline your organizational skills, time management abilities, and experience with MS Office packages. Provide examples of how you've maintained clear and up-to-date case records in previous positions.
Showcase Teamwork and Communication: Demonstrate your ability to work collaboratively with colleagues and external service providers. Include examples of how you've successfully maintained good relationships in past roles, especially in challenging situations.
How to prepare for a job interview at Glass Door Homeless Charity
✨Show Your Empathy
Demonstrate your understanding and compassion for homeless individuals during the interview. Share specific examples from your past experiences where you successfully supported vulnerable clients, highlighting your empathetic approach.
✨Know the Local Services
Familiarize yourself with the support services available to homeless people in West London. Be prepared to discuss how you would refer guests to these services and why they are important for their well-being.
✨Highlight Your Organizational Skills
Since maintaining clear case records and managing a small budget is crucial, be ready to talk about your organizational strategies. Provide examples of how you've effectively managed time and resources in previous roles.
✨Prepare for Challenging Situations
Expect questions about handling challenging behavior. Prepare to share instances where you successfully navigated difficult interactions, showcasing your confidence and problem-solving skills.
