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- Tasks: Coordinate schedules for clients and CAREGivers, ensuring smooth operations and positive experiences.
- Company: Join Home Instead Senior Care, a top-rated care provider known for its outstanding service and employee satisfaction.
- Benefits: Enjoy excellent pay, a pension plan, generous holiday leave, and staff discounts.
- Why this job: Make a real impact in people's lives while developing valuable skills in a supportive team environment.
- Qualifications: Strong communication skills, attention to detail, and a full driving license are essential; care experience is a plus.
- Other info: Be part of a Five Star Employer and work flexible hours, including occasional on-call duties.
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Understand and build effective and efficient schedules around our clients and CAREGivers.
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Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations
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Be responsive to changes in the schedule and liaise with relevant team members
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Match CAREGivers to new clients in conjunction with client services team and arrange introductions
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Ensure client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible
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Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences
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Work with the Recruitment team to ensure sufficient current and future staffing levels are met
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Work with the Care team to ensure new and existing care packages can be resourced and scheduled on a timely basis
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Add and maintain all client and CAREGiver information onto to the electronic scheduling system
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Act as our ‘out of hours’ duty officer one evening per week and one weekend per month
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Act as a reserve CAREGiver on occasion if required
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Carry out any other duties deemed necessary for the successful operation of the business
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Working for a Care Quality Commission rated ‘outstanding’ company that is a WorkBuzz ‘Five Star Employer’, * Experience in the care provision at a level that reflects the responsibilities of the post would be useful
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Excellent communication and customer service skills
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Good literacy and numeracy skills
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Good presentation skills
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Computer literate
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Team player with strong interpersonal skills with the ability to build rapport quickly
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Excellent attention to detail with the ability to multi-task
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Logical and analytical with the ability to work on own initiative and meet deadlines.
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Administrative experience
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Full driving licence
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Owner driver
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Be friendly, calm, patient and able to work under pressure
Desirable:
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Level 3 NVQ in Health and Social Care or equivalent.
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Experience in Coordination, Supervisor or Senior Care Worker within a care providing organisation.
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Local geographical knowledge
Home Instead Senior Care
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Excellent rates of pay
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Workplace pension
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20 days holiday per year (pro rata), increasing by one day per year after two years of service to a maximum of 25 days, plus bank holidays
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Staff discount portal
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Employee assistance programme
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Free on-site parking
Trainee Care Coordinator employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Care Coordinator
✨Tip Number 1
Familiarize yourself with the scheduling software commonly used in care coordination. Being comfortable with technology will help you stand out, as you'll need to manage client and CAREGiver information efficiently.
✨Tip Number 2
Develop your communication skills by practicing how to build rapport quickly with both clients and CAREGivers. This is crucial for ensuring positive experiences and effective scheduling.
✨Tip Number 3
Gain some experience in care provision or administrative roles, even if it's volunteer work. This will give you a better understanding of the responsibilities and challenges faced in this position.
✨Tip Number 4
Research local geographical knowledge to understand the areas where clients and CAREGivers are located. This will help you create efficient schedules that consider travel time and availability.
We think you need these skills to ace Trainee Care Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Trainee Care Coordinator position. Highlight key responsibilities and required skills, and think about how your experiences align with them.
Tailor Your CV: Customize your CV to reflect relevant experience in care provision, coordination, or customer service. Emphasize your communication skills, attention to detail, and ability to work under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for care coordination. Mention specific examples of how you've built relationships or managed schedules effectively in previous roles.
Highlight Relevant Qualifications: If you have any qualifications like a Level 3 NVQ in Health and Social Care, make sure to mention them prominently. Also, include any administrative experience that demonstrates your organizational skills.
How to prepare for a job interview at Home Instead
✨Show Your Scheduling Skills
Be prepared to discuss your experience with scheduling and how you would handle last-minute changes. Highlight any tools or systems you've used in the past to manage schedules effectively.
✨Demonstrate Communication Abilities
Since excellent communication is key for this role, think of examples where you've successfully communicated with clients or team members. Be ready to explain how you build rapport quickly.
✨Highlight Teamwork Experience
This position requires strong interpersonal skills and teamwork. Share specific instances where you've worked collaboratively with others to achieve a common goal, especially in a care setting.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as a CAREGiver canceling last minute or a client needing urgent care. Practice your responses to demonstrate your logical and analytical thinking.
