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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy uncapped commission, flexible hours, online GP access, and generous family leave policies.
- Why this job: This role offers a supportive culture, tailored training, and the chance to make a real impact.
- Qualifications: No specific experience required; just bring your confidence and communication skills!
- Other info: Part-time role with the option for occasional home working and self-scheduled breaks.
Part time: Permanent - 20 Hours per week
Salary: £25,087 pro-rata rising to £25,684 pro-rata at 8 months in role, plus uncapped commission
Location: Merthyr Tydfil Contact Centre
Address: Rhydycar Business Park, Merthyr Tydfil, CF48 1DH
Part-time shift pattern:
- Monday OFF
- Tuesday 16:30-21:00
- Wednesday 16:30-21:00
- Thursday 16:30-21:00
- Friday 09:45-18:00
- Saturday OFF
- Sunday OFF
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services. We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Merthyr?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting hourly rate of £12.82 per hour, plus incentives and bonuses
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want
- Volunteering days, so you can give back to your local community
- Optional Private Healthcare and Dental, to protect you and your family
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Operator - Uncapped Commission employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Operator - Uncapped Commission
✨Tip Number 1
Familiarise yourself with the products and services offered by EE. Understanding their offerings will not only help you in conversations but also demonstrate your genuine interest in the role during any discussions with us.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. This will help you become more comfortable talking to customers over the phone, which is a key part of the Call Center Operator role.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being prepared for various situations will show us that you are proactive and ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees of EE if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Call Center Operator - Uncapped Commission
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Call Center Operator role. Emphasise your communication skills, ability to build relationships, and any previous sales or customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention how your life experiences have equipped you with the skills needed for this position, and express your eagerness to contribute to the team at EE.
Highlight Flexibility: Since the role offers flexible working hours, mention your availability and willingness to adapt to the part-time shift pattern. This shows that you are ready to meet the company's needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Operator, strong communication is key. Practice speaking clearly and confidently about your experiences. Be ready to demonstrate how you can engage with customers and build rapport over the phone.
✨Highlight Your Transferable Skills
Think about your life experiences that relate to the role. Whether it's negotiating with family or building relationships, share these examples during the interview to showcase your ability to connect with customers.
✨Understand the Company Culture
Research EE's values and culture before the interview. Be prepared to discuss how you align with their commitment to flexibility and support for employees, as this will show that you're a good fit for their team.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and helps you understand more about the company and its expectations, making you stand out as a candidate.
