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For Companies At a Glance
- Tasks: Engage potential clients and convert inquiries into bookings through various digital channels.
- Company: Join a premier aesthetic medicine clinic specializing in skin rejuvenation and facial injectables.
- Benefits: Earn £26,500 plus uncapped commission, enjoy employee discounts, and career growth opportunities.
- Why this job: Be part of a dynamic team in a fast-growing clinic with a focus on client experience.
- Qualifications: Sales experience in aesthetics or luxury services, strong communication skills, and CRM knowledge required.
- Other info: Work full-time, Tuesday to Saturday, in a supportive and energetic environment.
The predicted salary is between 21000 - 26000 £ per year.
Patient coordinator – Aesthetic Medicine Clinic
Location: London, UK
Position Type: Full-time (40 hours per week)
10 00-18 00, Tuesday – Saturday.
Start – immediately
About Us
We are a premier aesthetic medicine clinic specialising in skin rejuvenation, laser hair removal, and facial injectables. With a strong digital presence and an increasing volume of online inquiries, we are looking for a highly motivated Patient Coordintor to convert leads into paying clients. If you have a passion for sales, an understanding of the aesthetics industry, and thrive in a dynamic, results-driven environment, we’d love to hear from you.
Role Overview
As a Patient Coordintor, you will be responsible for engaging with potential clients via phone calls, WhatsApp, social media, and email, guiding them through our treatment offerings, and converting inquiries into bookings. You will play a key role in driving revenue, enhancing client experiences, and optimising lead conversion strategies.
Key Responsibilities
1. Lead Management & Sales Execution
• Call and follow up with inbound leads from digital campaigns.
• Conduct consultative sales conversations, identifying client needs and offering personalised treatment recommendations.
• Implement cross-selling and upselling techniques to maximise revenue per client.
• Maintain accurate lead tracking in the CRM, categorising leads based on interest level (hot, warm, cold).
• Overcome objections effectively, refining scripts based on common client concerns.
2. Digital Communication & Client Engagement
• Engage potential clients via phone, WhatsApp Business, Instagram, Facebook, TikTok DMs, and email.
• Deliver compelling sales pitches using persuasive storytelling and strong communication skills.
• Maintain quick response times and follow-up strategies to encourage bookings.
• Stay updated on industry trends and confidently educate clients on the benefits of treatments.
3. Performance Tracking & Reporting
• Monitor lead conversion rates and maintain a daily sales report.
• Analyse client interactions to identify successful sales tactics and areas for improvement.
• Provide weekly performance updates to management on lead-to-booking conversion rates and campaign effectiveness.
What We’re Looking For
• Sales Experience: Minimum one year in sales, preferably in aesthetics, beauty, or luxury services.
• Lead Conversion Skills: Proven ability to close sales over the phone and online.
• Sales Fundamentals: Strong understanding of cross-selling, upselling, KPI tracking, handling objections, and customer retention.
• Digital Communication: Confident in engaging potential clients through DMs, WhatsApp, phone calls, and emails.
• CRM & Data Management: Experience with CRM systems for tracking leads, generating reports, and structuring follow-ups.
• Self-Motivation & Goal Orientation: Ability to work independently while meeting or exceeding sales targets.
• Collaboration: Comfortable working closely with marketing teams, medical professionals, and reception staff to optimise sales.
What We Offer
• 26,500 per year + Uncapped Commission based on confirmed booking
• Career Growth Opportunities – Be part of a fast-growing clinic with leadership potential.
• Employee Discounts on Treatments & Exclusive Perks – Enjoy industry-leading aesthetic treatments.
• Supportive & Dynamic Team – Work in a collaborative, high-energy environment.
How to Apply
If you’re passionate about sales, aesthetics, and delivering exceptional client experiences, we’d love to hear from you.
Apply now by sending your CV and a brief cover letter outlining your relevant experience and why you’d be a great fit.
Why Join Us?
If you’re an ambitious sales-driven professional who thrives in a fast-paced environment and wants to be part of a growing aesthetic clinic, this is the perfect role for you.
Apply Today
Patient Coordinator employer: Continental Skin Clinic
Contact Detail:
Continental Skin Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Familiarize yourself with the latest trends in aesthetic medicine. Understanding the treatments and their benefits will help you engage potential clients more effectively and answer their questions confidently.
✨Tip Number 2
Practice your sales pitch! Since you'll be converting leads over the phone and through digital channels, having a compelling and persuasive pitch ready can make a significant difference in your success rate.
✨Tip Number 3
Get comfortable with CRM systems. Being able to efficiently track leads and manage follow-ups will not only help you stay organized but also demonstrate your professionalism and commitment to the role.
✨Tip Number 4
Network within the aesthetics community. Building relationships with professionals in the industry can provide valuable insights and potentially lead to referrals, enhancing your ability to convert leads into bookings.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, particularly in aesthetics or luxury services. Emphasize any achievements related to lead conversion and client engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for sales and the aesthetics industry. Share specific examples of how you've successfully converted leads into clients and your approach to overcoming objections.
Showcase Digital Communication Skills: Mention your proficiency in engaging clients through various digital platforms like WhatsApp, social media, and email. Provide examples of how you've effectively communicated with potential clients in the past.
Highlight Self-Motivation and Goal Orientation: Demonstrate your ability to work independently and meet sales targets. Include any metrics or KPIs you've achieved in previous roles to showcase your results-driven mindset.
How to prepare for a job interview at Continental Skin Clinic
✨Know Your Aesthetics
Familiarize yourself with the latest trends and treatments in aesthetic medicine. Being able to discuss these topics confidently will show your passion for the industry and help you connect with potential clients.
✨Master Your Sales Pitch
Prepare a compelling sales pitch that highlights your ability to identify client needs and offer personalized recommendations. Practice persuasive storytelling techniques to engage your audience effectively.
✨Demonstrate Digital Communication Skills
Be ready to showcase your proficiency in engaging clients through various digital platforms like WhatsApp, social media, and email. Highlight any previous experience you have in managing leads through these channels.
✨Showcase Your CRM Experience
Discuss your familiarity with CRM systems and how you've used them to track leads and generate reports. Providing examples of how you've optimized follow-ups and improved lead conversion rates will set you apart.
