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- Tasks: Support online sales by managing orders and ensuring a seamless customer experience.
- Company: Join a dynamic e-commerce team focused on delivering exceptional service.
- Benefits: Enjoy flexible work options and opportunities for growth in a fast-paced environment.
- Why this job: Be part of a vibrant culture that values innovation and customer satisfaction.
- Qualifications: Bachelor’s degree and 1-2 years in e-commerce or operations required.
- Other info: Experience with luxury tailoring is a plus!
The predicted salary is between 28800 - 43200 £ per year.
Job Overview:
We are seeking an E-commerce Customer Service and Operations Assistant to support our online sales operations and ensure a seamless customer experience. You will be responsible for managing orders, updating product listings, handling customer inquiries and coordinating with internal teams to ensure the timely fulfilment of orders. The ideal candidate will have experience in e-commerce and operations, excellent organisational skills and a passion for delivering exceptional customer service.
Key Responsibilities:
• Manage and process online orders, including pick and packing, order confirmation, shipping and tracking information
• Update product listings and ensure the accurate product information, pricing and availability
• Respond to customer inquiries via email, phone and chat and ensure timely resolution of customer issues
• Coordinate with internal teams such as logistics, marketing and customer service to ensure smooth operations and timely order fulfilment
• Monitor inventory levels and ensure stock availability for online orders
• Assist in the creation of promotional campaigns and email marketing
• Assist with other operational tasks as assigned
Requirements:
• Bachelor’s degree in business administration, marketing, operations or a related field • 1-2 years of experience in e-commerce and operations, preferably in a retail or online environment
• Excellent organisational and time-management skills
• Experience in luxury tailoring
• Strong attention to detail and ability to manage multiple priorities
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office and e-commerce platforms such as Shopify, WooCommerce or Magento
• Ability to work independently and as part of a team
If you are a highly motivated individual with a passion for e-commerce and operations, and have the skills and experience to excel in this role, we encourage you to apply.
Customer Service Assistant employer: Richard James Savile Row
Contact Detail:
Richard James Savile Row Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Familiarize yourself with e-commerce platforms like Shopify, WooCommerce, or Magento. Having hands-on experience or knowledge about these systems will give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills by practicing common scenarios you might encounter. Being able to demonstrate your problem-solving abilities and how you handle customer inquiries can set you apart.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or projects in the past. This will help illustrate your ability to handle the fast-paced environment of e-commerce.
✨Tip Number 4
Research our company and understand our product offerings. Being knowledgeable about what we sell and our brand values will allow you to connect better with the team and customers during the interview.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Assistant position. Highlight key responsibilities and required skills that align with your experience.
Tailor Your CV: Customize your CV to emphasize your experience in e-commerce and operations. Include specific examples of how you've managed orders, handled customer inquiries, or coordinated with teams in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and e-commerce. Mention any relevant experience and explain why you would be a great fit for the company and this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Richard James Savile Row
✨Show Your E-commerce Knowledge
Make sure to highlight your experience in e-commerce during the interview. Discuss specific platforms you've worked with, like Shopify or WooCommerce, and share examples of how you've managed online orders or improved customer experiences.
✨Demonstrate Organizational Skills
Since the role requires excellent organizational skills, prepare to discuss how you prioritize tasks and manage time effectively. You could mention tools or methods you use to stay organized, especially when handling multiple orders or inquiries.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle various customer inquiries or complaints. Think of a few scenarios where you successfully resolved issues in the past and be ready to share those stories to showcase your problem-solving skills.
✨Emphasize Team Collaboration
The job involves coordinating with internal teams, so be prepared to talk about your experience working in a team environment. Share examples of how you've collaborated with logistics, marketing, or customer service to achieve common goals.
