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For Companies At a Glance
- Tasks: Onboard customers and ensure they succeed with our tech products.
- Company: Join InGo, a fast-growing SaaS company transforming marketing technology.
- Benefits: Enjoy remote work, flexible leave, and opportunities for advancement.
- Why this job: Be part of a dynamic team making a real impact in the marketing industry.
- Qualifications: 3+ years in customer success or similar roles; strong communication skills required.
- Other info: Bonus points for HTML, CSS, JavaScript experience and event marketing knowledge.
The predicted salary is between 28800 - 42000 £ per year.
Seeking a Customer-oriented, technology-savvy individual interested in working in event-tech-marketing.
Job Title: Customer Success Manager, EMEA
Location: United Kingdom preferred
Job Description
At InGo, we are passionate about our customers and their growth. Our product delivers the best ROI in marketing technology, beating traditional channels such as online advertising and making it easy to demonstrate value quickly.
We are looking for a curious and driven Customer Success Manager to join our rapidly growing international team. This role would be well-suited for someone with 3+ years of work experience in a customer-facing capacity. The ideal candidate will possess impeccable relationship management skills, technological aptitude, a problem-solving attitude, and a demonstrated ability to motivate and grow customer accounts. This role will report to the Customer Success Team Lead and is full-time remote. This hire will support our customers in EMEA.
What You’ll Do
- Implement and onboard customers setting them up for success
- Ensure customers are leveraging the complete InGo product suite
- Collaborate with Account Management to create success plans
- Monitor health metrics in assigned accounts, proactively identify ‘risk’ and combat potential churn
- Work with multi-functional teams to optimize the onboarding process and work closely with sales and customer support teams to ensure high-level service across InGo
- Maintain a deep understanding of the InGo product suite and develop help guides
- Collaborate with the product team to provide recommendations to optimize our platform
What You Have
- Experience in Customer Success, Account Management, or a similar client-facing, relationship-building SaaS role
- Excellent spoken and written English
- Strong interpersonal and presentation skills
- Excellent organizational and project management skills
- Degree level education or equivalent practical experience
- Ability to multitask, prioritize, and work in a dynamic, fast-paced entrepreneurial environment with guidance and support but not micromanagement
- Experience analyzing data, trends, and client information to identify product or service growth opportunities
Bonus If You Have
- Experience working in Event Marketing
- Experience with Hubspot CRM
What we offer:
- Remote full-time work (office in Arlington, VA)
- Open and flexible leave
- Constant intellectual stimulation and fast-track advancement opportunity
- Encouragement to present your own initiatives and ideas
- Opportunity to work in a fast-paced environment in a market-leader SaaS company
About InGo:
InGo is a rapidly growing technology company revolutionizing the marketing industry. As a Software-as-a-Service (SaaS) platform, we empower businesses to create more personalized experiences, attract high-quality prospects, and maximize their marketing ROI. Our B2B enterprise referral platform is trusted by industry leaders like Atlassian, Informa Exhibitions, and TED Conferences.
InGo\’s event marketing and content distribution solutions have been used to drive engagement with over 10 million people per year by some of the most trusted companies in media, technology, and events.
Seniority level
Mid-Senior level
Employment type
Full-time
Industries
Advertising Services
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Customer Success Manager, EMEA employer: InGo
Contact Detail:
InGo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, EMEA
✨Tip Number 1
Familiarize yourself with the InGo product suite. Understanding the features and benefits of our technology will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your experience in customer success or account management by preparing specific examples of how you've successfully managed client relationships and driven growth in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by discussing past challenges you've faced in customer-facing roles and how you overcame them. This will illustrate your ability to handle potential churn and support customer success.
✨Tip Number 4
If you have experience with HTML, CSS, or JavaScript, be sure to mention it! Even if it's not a primary requirement, it can set you apart as a tech-savvy candidate who can collaborate effectively with our product team.
We think you need these skills to ace Customer Success Manager, EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success or account management, especially in a SaaS environment. Emphasize your relationship management skills and any relevant technical knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and technology. Mention specific experiences that demonstrate your ability to onboard customers and manage accounts effectively.
Showcase Relevant Skills: Highlight your organizational and project management skills in your application. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment.
Research InGo: Familiarize yourself with InGo's products and services. Understanding their platform will help you articulate how you can contribute to their customer success goals during the application process.
How to prepare for a job interview at InGo
✨Show Your Customer-Centric Mindset
Demonstrate your passion for customer success by sharing specific examples of how you've helped clients achieve their goals in previous roles. Highlight your ability to build strong relationships and understand customer needs.
✨Highlight Your Technical Skills
Since the role requires a technology-savvy individual, be prepared to discuss your experience with relevant tools and technologies. If you have knowledge of HTML, CSS, or JavaScript, make sure to mention it, as well as any experience with CRM systems like Hubspot.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle challenging situations with customers. Prepare examples that showcase your problem-solving skills and your ability to proactively identify risks and combat potential churn.
✨Understand InGo's Product Suite
Familiarize yourself with InGo's offerings and be ready to discuss how you can help customers leverage the complete product suite. Showing that you have done your homework will demonstrate your genuine interest in the company and its mission.
