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- Tasks: Lead and engage driving staff while ensuring timely service delivery.
- Company: Join National Express, a leader in transport services committed to inclusivity.
- Benefits: Enjoy a supportive workplace with a focus on health and safety.
- Why this job: Be part of a dynamic team making a real impact in the community.
- Qualifications: Must have a valid UK PCV license and previous management experience.
- Other info: We promote diversity and welcome applications from all backgrounds.
National Express are recruiting an experienced Team Leader to join our team, based in Worthing.
What you'll do:
- Supervise, manage and engage with the driving staff. This will include welcoming them, advising of any urgent information, checking their fitness to commence work.
- Proactively monitor the on time delivery of all our services, using dedicated software and resources.
- Liaise and communicate effectively with customers, both internal and external.
- Monitor, when required, the quality of service delivery and ensure that appropriate action is taken to rectify any issues.
- Report any hazard, faulty equipment or health and safety concern to your Line Manager and ensure appropriate action is taken.
- Attend and cooperate in any investigation following an incident.
- Infringement management.
- Light engineering duties.
What you'll need:
- A Valid UK PCV license.
- Previous management/team leader experience.
- Good understanding of Microsoft Office.
- Ability to work unsupervised.
National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees. As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.
Team Leader employer: National Express Group PLC
Contact Detail:
National Express Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the specific software and resources used for monitoring service delivery at National Express. Showing that you understand their systems can set you apart during the interview.
✨Tip Number 2
Highlight your previous management experience by preparing examples of how you've successfully led a team. Be ready to discuss challenges you've faced and how you overcame them.
✨Tip Number 3
Demonstrate your commitment to health and safety by researching best practices in the industry. Being knowledgeable about safety protocols will show that you take this responsibility seriously.
✨Tip Number 4
Prepare to discuss how you would handle communication with both internal and external customers. Effective communication is key in this role, so think of strategies you’ve used in the past.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position at National Express. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous management or team leader experience. Provide specific examples of how you've successfully supervised staff and managed operations in a similar environment.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any other relevant software. If you have experience with monitoring service delivery or handling health and safety concerns, include that as well.
Personalise Your Application: Address your application to the hiring manager if possible, and express your enthusiasm for joining National Express. Mention their commitment to inclusivity and how you align with their values.
How to prepare for a job interview at National Express Group PLC
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your management experience. Prepare examples of how you've successfully led teams in the past, focusing on your ability to engage and motivate staff.
✨Familiarise Yourself with Relevant Software
Since the role involves monitoring service delivery using dedicated software, make sure you understand the tools commonly used in the transport industry. If possible, mention any relevant software experience during the interview.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you've liaised with both internal and external stakeholders in previous positions, highlighting your ability to convey important information clearly.
✨Understand Health and Safety Protocols
Given the emphasis on health and safety in the job description, brush up on relevant regulations and protocols. Be prepared to discuss how you've handled safety concerns or incidents in the past.
