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- Tasks: Coordinate and manage Oxford Official Walking Tours, including planning and organizing themed tours.
- Company: Join Experience Oxfordshire, a not-for-profit dedicated to promoting the local visitor economy.
- Benefits: Flexible hours, competitive salary, and the chance to work in a dynamic team environment.
- Why this job: Perfect for travel enthusiasts looking to gain hands-on experience in tourism and customer service.
- Qualifications: Strong admin skills, attention to detail, and excellent communication abilities are essential.
- Other info: Part-time role with 25 hours per week, located in Kidlington, Oxfordshire.
The predicted salary is between 12000 - 14700 £ per year.
The tours coordinator role supports the day-to-day management of Oxford Official Walking Tours (OOWT) which includes scheduled, private and group tours.
This broad ranging role is ideal for a person aspiring to develop their experience in the travel and tourism sector. We are looking for an ambitious person with excellent administration skills, willing to work in a small team with big plans; someone who has strong attention to detail, good communication skills and is keen to share ideas and help grow the business.
You will be responsible for planning and organising a variety of themed tours, booking guides and college entrances, along with supporting OTA and affiliate distribution. You will also work across the Experience Oxfordshire team to promote the tours and services promoted.
Communication
Internally: CEO, OOWT Operations Manager, Marketing & Partnership Team, Finance Team, Executive Assistant/Office Supervisor.
Externally: OOWT Freelance Guides, Private and Group Tour Organisers, OTA’s, Experience Oxfordshire Partners, Affiliate Ticketing Partners, Fareharbor Ticketing Platform and Consumers.
Main Responsibilities
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To maintain and develop the scheduled, private and group walking tour products and maximise the number of sales enquiries and bookings.
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Be results focussed, ensuring income targets are met and exceeded for all Oxford Official Walking Tours products.
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To maintain and develop the department’s internal processes and IT systems, ensuring an efficiently run department that embraces new working practices.
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To oversee the online Guide availability system, ensuring that freelance walking tour guides use the system efficiently, and provide training and guidance when required.
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To appoint Guides, on a shared basis, to scheduled, private and group tours.
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Work with private and group bookings to maximise their itineraries and book visitor tickets where necessary.
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Work in partnership with the Guides to develop the walking tour business through identifying new tour product and improving the operation of existing tours.
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Assist the Marketing team to help them deliver a marketing plan to increase sales and achieve target earnings.
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Ensure the sales platforms of the OTA and Affiliate accounts, such as TripAdvisor, are working efficiently and deal with comments and feedback accordingly.
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Support the Operations Manager in producing regular reports on the department’s KPIs for review by Senior Management.
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Monitor and respond to online customer reviews.
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Be a champion for providing high quality good customer service and ensuring the guides code of conduct is adhered to.
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Accurately review monthly invoices for freelance tour guides.
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Accurately review monthly invoices for suppliers and third-party ticket sellers, ensuring payments are always up to date.
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To undertake any such duties commensurate with the post as may be required.
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To carry out all duties in line with Equal Opportunities policies in operation.
Oxford Official Walking Tours are operated by Experience Oxfordshire, which is the official Destination Management Organisation (DMO) and Local Visitor Economy Partnership (LVEP) for Oxfordshire. It is the trading arm of the parent charity, Experience Oxfordshire Charitable Trust, and is a not-for-profit partnership organisation that is committed to the promotion, management, and development of Oxfordshire as a great destination to live, work, visit and do business. The DMO seeks to improve growth and productivity across Oxfordshire’s visitor economy through the provision of essential business advice and support services to our partners., This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
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www.experienceoxfordshire.org
www.experienceoxfordshire.org/partner
www.experienceoxfordshire.org/venues
www.oxfordofficialwalkingtours.org
Further Details:
Responsible to: OOWT Operations Manager
Direct Reports: None
Location: Langford Locks, Kidlington, Oxfordshire OX5 1HZ
Hours: 25 hours per week- Monday to Friday 9.30am – 3pm (inclusive of 30 minutes lunch break daily)
Salary: £20,000 – 24,500 pro rata (DOE)
Please send your CV and covering letter stating why you are suitable for the job role to paul.guest@experienceoxfordshire.org Please note that CVs received without covering letters will not be
considered.
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Langford Locks, Kidlington, Oxfordshire ,OX5 1HZ
info@experienceoxfordshire.org
tours coordinator employer: Oxfordshire
Contact Detail:
Oxfordshire Recruiting Team
info@experienceoxfordshire.org
StudySmarter Expert Advice 🤫
We think this is how you could land tours coordinator
✨Tip Number 1
Familiarize yourself with Oxford's history and key attractions. This knowledge will not only help you in planning themed tours but also impress during interviews, showing your passion for the role.
✨Tip Number 2
Network with local tour guides and tourism professionals. Building relationships in the industry can provide valuable insights and potential referrals that may help you land the job.
✨Tip Number 3
Demonstrate your organizational skills by volunteering to coordinate small events or tours. This hands-on experience will showcase your ability to manage logistics effectively, a key requirement for the role.
✨Tip Number 4
Stay updated on the latest trends in the travel and tourism sector. Being knowledgeable about current market demands can help you contribute innovative ideas during discussions with the team.
We think you need these skills to ace tours coordinator
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customize your cover letter specifically for the tours coordinator role. Highlight your relevant experience in travel and tourism, as well as your administration skills. Mention how your attention to detail and communication skills will contribute to the success of Oxford Official Walking Tours.
Showcase Relevant Experience: In your CV, emphasize any previous roles or experiences that relate to tour coordination, customer service, or team collaboration. Include specific examples of how you have successfully managed projects or contributed to a team in the past.
Highlight Your Passion: Express your enthusiasm for the travel and tourism sector in both your CV and cover letter. Share any personal experiences or insights that demonstrate your commitment to providing high-quality customer service and promoting tourism.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Oxfordshire
✨Show Your Passion for Travel and Tourism
Make sure to express your enthusiasm for the travel and tourism sector during the interview. Share any relevant experiences or personal stories that highlight your interest in this field, as it will resonate well with the interviewers.
✨Demonstrate Strong Organizational Skills
Since the role involves planning and organizing tours, be prepared to discuss your organizational skills. Provide examples of how you've successfully managed multiple tasks or projects in the past, showcasing your attention to detail.
✨Communicate Effectively
Good communication is key in this role. Practice articulating your thoughts clearly and concisely. Be ready to discuss how you would handle communication with both internal teams and external partners, emphasizing your collaborative approach.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the tours coordinator role and the company. Ask about their future plans for growth or how they measure success in this position, which demonstrates your proactive mindset.
