Communications Advisor

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Communications Advisor
Locations: Leicester or Bexhill (hybrid)

Welcome to Hastings Direct – From our Group HR Director Pam Angel

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.

Responsibilities

1. Developing and implementing communication strategies that support and align with business goals, collaborating with leadership to identify key messages, priorities and communication opportunities.
2. Managing internal communications by creating and distributing materials such as process guidance, images and videos, intranet updates, presentations and reports, and organising and supporting events, colleague briefings and other internal engagement initiatives.
3. Creating high quality content for a variety of platforms, including digital, print and presentations – ensuring consistent tone, style and branding.
4. Managing the framework and communications to colleagues during incidents and providing guidance on appropriate messaging to protect and enhance reputation.
5. Developing and maintaining relationships with key stakeholders, both internally and externally and monitoring stakeholder feedback, providing insights to the leadership team to inform decision-making.
6. Tracking and analysing the effectiveness of communication initiatives using metrics and feedback and preparing regular reports to evaluate the divisions communication performance and recommending improvements.

Skills we would love you to have

1. Proven experience in managing both internal and external communication campaigns.
2. Knowledge of branding, content creation and digital communication strategies – proficient with communication tools and platforms including intranet systems, social and image/video design software.
3. Strong interpersonal skills to manage relationships across wide and diverse groups.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Regrettably, we are unable to offer sponsorship for this role.

Reward

1. Salary – Attractive salary based on experience (pay reviews also completed each year).
2. Flexible Working – We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.
3. Competitive Bonus Scheme – All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.
4. Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.
5. Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.
6. Mental Wellbeing Programme – At Hastings Direct we understand that mental health cannot be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs.
7. There’s more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated – fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, or throughout your journey with us at Hastings, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

About Us

Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 2.8 million customers in the UK, employing over 3,400 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.

It’s our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It’s a dynamic, flexible, fun and constantly changing environment. You’ll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Learn more about #LifeatHD

If you enjoyed the video and would like to learn more about #LifeatHD, check out our colleague stories.

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