Quality Assurance Coordinator

Location : Harley Street

About Us

With perhaps the strongest regulatory framework in the world to protect the fertility patients, as well as to ensure safe handling, tracking and tracing of all reproductive cells, the UK has become a global centre for innovation and a growing global destination for fertility services. With the extended long-term storage now allowed up to 55 years, the need for biorepository grade specimen management has never been more urgent.

JD Healthcare is one of the UK’s leading private healthcare companies, within the fertility sector, with premier locations at London’s famous Harley Street and London Bridge. Our brands (London Women’s Clinic, London Egg Bank, London Sperm Bank and Kind) have helped thousands of people start families over the years.

Key responsibilities will include

• Manage & implement quality control systems, with the Head of Quality to ensure continuous service aligned with established standards, customer specifications, and goals.
• Monitor and evaluate the clinic’s operational processes and procedures, ensuring compliance with regulatory standards and internal policies.
• Coordinate with department heads and management to integrate quality management systems into departmental operations.
• Conduct and oversee internal audits and prepare for external audits to ensure continuous compliance with all regulatory requirements.
• To assist with preparations for all ISO (International Standard Organisation) and HFEA (Human Fertilisation & Embryology Authority) inspections for all sites.
• Analyse data to identify areas for improvement in the quality system, processes, and services.
• Manage corrective actions and quality initiatives, tracking progress and reporting to senior management.
• Liaise with suppliers and third-party service providers to ensure that their products meet the clinic's quality standards.
• Create and maintain SOPS in conjunction with departmental heads and Head of Quality.
• Develop and maintain quality documentation, such as quality manuals, quality procedures, and quality reports with the Head of Quality.
• Address customer complaints related to quality, implementing root cause analysis and corrective actions.
• Keeping updated with the latest regulation (HFEA) and other guidelines.
• Perform and train others in QA audits.
• Review third party agreements regularly and ensure their effectiveness.
• To assist with document review of all JDH (JD Healthcare) documents.
• Maintenance of strict confidentiality of patient and business-related data.
• Provide training and support as needed to all staff.

Qualifications

• At least 2 years of experience in quality management or assurance, preferably in a healthcare setting.
• An ability to grade audit/report findings appropriately and manage workflow
• Good understanding of quality control standards and methodologies.
• Proficient in the use of quality management software and data analysis tools.
• Excellent communication skills, both written and verbal.
• Proven leadership and team management abilities.
• Knowledge of regulatory requirements relevant to healthcare and fertility clinic operations is a plus.

Benefits

• 32 days’ Annual Leave inclusive of public Bank Holidays (based on full time 40-hour week)
• Life Assurance
• Childcare vouchers
• Learning opportunities
• Pension plan

Equality, Diversity & Inclusion

We at London Women’s’ Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women’s Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information

• As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check.
• We will request two professional references from candidates.
• All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Experience:

• Quality management: 2 years (required)
• Internal audits: 1 year (required)
• Data analytics: 1 year (required)

Work authorisation:

• United Kingdom (required)