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- Tasks: Be the first point of contact for customers, helping them through tough times.
- Company: Join Solus, a company that values customer care and teamwork.
- Benefits: Enjoy comprehensive training and the chance to make a real impact.
- Why this job: This role offers a chance to develop skills while supporting customers in need.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Apply now to start your journey with a supportive team!
The predicted salary is between 24000 - 36000 £ per year.
The Role; Read all the information about this opportunity carefully, then use the application button below to send your CV and application. OurCustomer Solutions Centre Advisors are the face of Solus and work closely with Aviva,demonstrating our values and work principles.You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time. With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair s… JBLK1_UKTJ
Customer Service Advisor employer: Solus Accident Repair Centres
Contact Detail:
Solus Accident Repair Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the values and work principles of Solus and Aviva. Understanding their mission will help you align your responses during the interview and demonstrate that you're a good cultural fit.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being clear, empathetic, and professional is crucial in handling potentially difficult situations.
✨Tip Number 3
Get to know basic vehicle diagnostics. Even if you’re not a mechanic, having a foundational understanding of how vehicles work can help you provide better support and build trust with customers.
✨Tip Number 4
Prepare for situational questions in the interview. Think of examples from your past experiences where you've successfully resolved customer issues or handled challenging conversations.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the responsibilities of a Customer Service Advisor and how you can contribute to Solus and Aviva's values.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service. Emphasize any skills related to communication, problem-solving, and empathy, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and your passion for helping customers. Mention specific examples from your past experiences that demonstrate your ability to handle difficult situations.
Use the Application Button: Once your documents are ready, use the application button provided in the job listing to submit your CV and application. Ensure all files are correctly formatted and named before submission.
How to prepare for a job interview at Solus Accident Repair Centres
✨Understand the Company Values
Before your interview, take some time to research Solus and Aviva. Familiarize yourself with their values and work principles, as demonstrating alignment with these during your conversation can set you apart.
✨Prepare for Customer Scenarios
Since you'll be the first point of contact for customers, think about potential scenarios you might encounter. Practice how you would handle difficult situations or customer inquiries to show your problem-solving skills.
✨Show Empathy and Communication Skills
In a customer service role, empathy is key. Be ready to discuss how you would communicate effectively with customers, especially during challenging times. Share examples from your past experiences that highlight your ability to connect with people.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you understand what will be expected of you.
