Digital Account Manager

AYKO is on the lookout for our next AM superstar! Status Open Location Leeds Head Office Team Operations Available Openings 1 (out of 1) Posted 5 February 2025 Closing 21 March 2025 Location: Hybrid / Leeds Office Job Type: Full Time, 5 days per week. Monday to Friday. We’re looking for a Digital Account Manager to join our growing team As a Digital Account/Delivery Manager, you have the responsibility to manage client accounts, and ensure they are receiving a first class service. A Digital Account Manager Will… Want to be part of a high performing team Manage relationships with clients Be a key point of contact for clients Build rapport and credibility with key people Resolve issues and remove barriers to success Follow the AYKO delivery process to ensure standards are kept consistent across all accounts Ensure retainers are managed to protect profitability and change control is in place to manage scope Produce and distribute status reports to clients weekly Produce and follow a communication plan with clients Work across a range of internal departments to assist in proactively identifying opportunities to cross sell services and grow client spend Our ideal candidate will have… Minimum of 2 years agency experience Excellent communication skills Proven ability to build internal and external relationships with key people Proven ability to be part of an effective team Confidence in managing customer expectations The ability to engage in and manage negotiations, project issues, risks and opportunities Experience in conflict resolution Process orientated with a pragmatic approach A good understanding of website platforms and working knowledge of customer management systems Confidence in understanding your role, defending scope whilst seeing and developing opportunities for cross-sell and upsell of services Must be comfortable working towards defined Key Performance Indicators (KPI’s) Other Desirable Skills… Organised Self-motivated Able to work to deadlines and under pressure Understanding of infrastructure and software development lifecycles Strong skills in people management, process organisation Excellent communication skills Ability to lead a project using own initiative and working as part of a team Ability to create and maintain accurate/accessible and organised documentation Strong listening and questioning skills Understanding of eCommerce and entry level marketing understanding Magento & Shopify experience Here’s what you’ll get in return… 22 days holiday + bank holidays Extra days holiday for each year worked (uncapped) Company pension scheme Cashback health scheme with Simply Health A clear progression plan with regular appraisals and training sessions A clear pathway to help build something exciting Training and development budget to undertake third party training and certifications Presents on your Birthday, Christmas, work anniversaries and big life events Social events Quarterly surprise gift boxes Employee referral scheme Technology scheme Cycle to work scheme Employee wellbeing and culture at the forefront – excellent office environment! If you want to be part of the AYKO team and believe that you are the right person for the role, please email and have a chat with us to really understand what life’s like here at AYKO and how it is going to change yours. We can’t wait to hear from you! Equal Opportunities… At B2, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all suitably qualified candidates regardless of age, disability, gender, race, religious beliefs or sexual orientation. #J-18808-Ljbffr