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- Tasks: Troubleshoot customer queries and enhance system performance in a dynamic SaaS environment.
- Company: Join a motivated team at Aspire Ltd, a leader in SaaS and insurance solutions.
- Benefits: Enjoy a competitive salary, hybrid work options, and 25 days holiday plus bank holidays.
- Why this job: Kickstart your career with structured growth, mentoring, and the chance to make a real impact.
- Qualifications: Degree in an analytical field with strong A-Level results and excellent problem-solving skills.
- Other info: Opportunities for industry-recognised certifications and early responsibility in mentoring.
The predicted salary is between 22800 - 30600 £ per year.
🚀 Exciting Career Opportunity! Join Our Growing Team as a Support Analyst! 🚀
📍 Location: Birmingham, UK (Hybrid role – Office-based with some travel to customer sites)
💼 Salary: £28,500 (rising to £30,500 after training period)
Are you ready to take on a new opportunity and solve technical problems in the world of SaaS and insurance? We\’re looking for a Support Analyst to join a strong and motivated team! 🌟
🔍 What You\’ll Do:
- 🛠️ Troubleshoot and resolve customer queries and technical issues
- 💡 Provide advice on optimising system functionalities for users
- 📝 Help customers configure the system to meet their specific business needs
- 🤝 Build professional relationships by offering ongoing support
- 🧑 💻 Work with internal teams to test and enhance system performance
🌱 Career Development:
- Structured career path with regular feedback and clear targets 📈
- Opportunities for growth into Senior or Lead Analyst roles
- Early responsibility for mentoring and guiding colleagues
💼 Who We\’re Looking For:
- A degree holder (2:1 or above) in an analytical field (e.g., Maths, Economics, etc.) 📚
- Strong A-Level results 🎓
- Excellent problem-solving and communication skills 💡
- Ability to quickly learn and apply new concepts in technology 💻
- Team-focused with a passion for delivering high-quality service 🤝
📚 Training & Growth:
- Comprehensive initial training and close mentoring 🎓
- Ongoing opportunities for industry-recognised certifications 📜
✨ Why Join Us?
- Work with a motivated and focused team 💪
- Clear career progression with performance-based reviews 🚀
- Salary £28,500, rising to £30,500 after training period 💸
- 25 days holiday (plus bank holidays), rising over time 🌴
Ready to join a company where you can grow and make a real impact? Apply now to start your journey! 🌟
#SupportAnalyst #CareerOpportunity #SaaS #Technology #SoftwareIndustry #BirminghamJobs #GraduateJobs #CareerGrowth #HybridRole #Hiring #NewJob
We Are Aspire Ltd are a Disability Confident Commited employer
Graduate Entry-Level: Support Analyst employer: WeAreAspire
Contact Detail:
WeAreAspire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Entry-Level: Support Analyst
✨Tip Number 1
Familiarize yourself with common SaaS and insurance-related technical issues. Understanding the typical problems customers face will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice explaining complex technical concepts in simple terms. As a Support Analyst, you'll need to communicate effectively with customers who may not have a technical background.
✨Tip Number 3
Showcase your teamwork skills by discussing any group projects or collaborative experiences you've had. Highlighting your ability to work well with others will align with our team-focused culture.
✨Tip Number 4
Research our company and its products thoroughly. Being knowledgeable about what we do will allow you to ask insightful questions and show your genuine interest in the role during the interview.
We think you need these skills to ace Graduate Entry-Level: Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical skills and any relevant experience in problem-solving or customer support. Emphasize your degree and A-Level results to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues or supported users in the past.
Highlight Relevant Skills: In your application, focus on your communication skills and ability to learn new technologies quickly. These are key attributes for a Support Analyst role, so provide examples that demonstrate these abilities.
Show Enthusiasm for Growth: Express your eagerness for career development and training opportunities in your application. Mention how you look forward to contributing to the team and growing into more senior roles.
How to prepare for a job interview at WeAreAspire
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical issues in the past. Highlight your analytical thinking and how you approached each problem, as this role heavily relies on troubleshooting.
✨Demonstrate Your Communication Abilities
Since you'll be interacting with customers and internal teams, practice explaining complex concepts in simple terms. This will show that you can effectively communicate and build relationships, which is crucial for a Support Analyst.
✨Familiarize Yourself with SaaS and Insurance Concepts
Research the basics of Software as a Service (SaaS) and the insurance industry. Understanding these areas will help you answer questions more confidently and demonstrate your genuine interest in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and career development opportunities. This shows your enthusiasm for the position and helps you assess if the company aligns with your career goals.
