Account Manager

Account Manager at Salamandra.uk

Eton, Berkshire – Hybrid role, 2 days a week in office (must be within easy commute)

Competitive Salary – dependent on experience

Are you an experienced professional and team player with bags of enthusiasm and drive?

Salamandra UK is an award-winning animation & design studio specialising in transforming B2B complex messages into captivating visual stories. With expertise spanning commercial animation, brand strategy, design, motion graphics, video editing and visual effects, we deliver innovative, high-quality visuals that resonate with audiences on any platform.

Our growing studio is looking for an outstanding Account Manager with a minimum of 2 years agency experience, client-focused solutions experience, project management skills, ability to communicate client needs with team, talent for influencing client management, ability to manage multiple projects and relationships simultaneously, negotiation skills, listening skills, communication skills, presentation skills, time management skills, Degree preferable.

1. Mission

Primary Objective:

The Account Manager/Project Manager serves as the bridge between Salamandra.uk’s clients and internal teams. Their mission is to manage client relationships, oversee project execution, and ensure the delivery of exceptional animation and design solutions that meet or exceed client expectations, driving both client satisfaction and business growth.

2. Outcomes

Key Measurable Results:

1. Client Success:

Maintain a client satisfaction rate of 95% or higher, measured through surveys and feedback sessions.

Ensure 90% client retention over a 12-month period by nurturing strong, trust-based relationships.

2. Project Delivery Excellence:

Deliver 100% of projects on time, within scope, and on budget, adhering to Salamandra.uk’s quality standards.

Proactively identify and mitigate risks to achieve a project success rate of 98% or higher.

3. Revenue Growth and Opportunity Development:

Increase account revenue by 15-20% annually through upselling, cross-selling, and identifying new client opportunities.

Generate at least three new client leads or opportunities per quarter through strategic relationship-building.

4. Effective Communication:

Ensure 100% of client communications are acknowledged within 24 hours.

Lead bi-weekly or weekly status meetings with clients and internal teams to provide project updates and address any concerns.

5. Team Collaboration and Efficiency:

Improve team efficiency by contributing to process improvements that reduce project delivery time by 10%.

Act as a key liaison, ensuring clear and efficient communication between clients and internal teams.

3. Competencies

Core Competencies Required for Success:

1. Relationship Management:

Build and sustain strong, long-term relationships with clients based on trust, communication, and shared success.

Proactively address client needs and concerns to maintain loyalty.

2. Project Leadership:

Demonstrate exceptional project management skills, ensuring tasks are clearly defined, deadlines are met, and resources are allocated efficiently.

Prioritise and delegate effectively to balance competing demands.

3. Strategic Thinking:

Anticipate client needs and align Salamandra.uk’s animation and design capabilities with their business objectives.

Develop and implement strategies to maximise the value delivered to clients.

4. Communication Skills:

Exhibit excellent verbal and written communication skills to articulate complex ideas to clients and internal teams.

Adapt messaging to suit different audiences and contexts.

5. Problem-Solving:

Resolve client and project challenges with creative, pragmatic solutions.

Identify root causes of issues and implement preventive measures for future success.

6. Attention to Detail:

Maintain a high standard of accuracy in deliverables, contracts, and client communications.

Ensure project milestones and KPIs are consistently tracked and met.

7. Adaptability and Resilience:

Remain composed and flexible when managing multiple accounts, tight deadlines, or evolving client priorities.

Thrive in a fast-paced, dynamic work environment.

8. Sales and Business Development:

Confidently identify and pursue upselling and cross-selling opportunities.

Negotiate contracts and agreements that are mutually beneficial for Salamandra.uk and its clients.

9. Team Collaboration:

Foster a collaborative environment, ensuring smooth coordination between creative, production, and client-facing teams.

Actively contribute to a culture of positivity, innovation, and shared accountability.

Salamandra.uk is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Salamandra.uk is also committed to compliance with all fair employment practices.

• Must have right to work in UK.