Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage affordable properties, ensuring excellent customer service and smooth onboarding for new residents.
- Company: Pinnacle Group is a leading UK provider of housing services, committed to community well-being.
- Benefits: Enjoy flexible working, additional leave, retail discounts, and personal development opportunities.
- Why this job: Join a values-driven culture that prioritises trust, respect, and excellence in service delivery.
- Qualifications: Knowledge of property management, housing legislation, and strong IT skills are essential.
- Other info: This role offers a mix of remote work and site visits; a driving licence is required.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Pinnacle Group are looking for a proactive and detail-oriented Assistant Property Manager to support day-to-day operations of a high-end residential development. You will manage and supervise estate-based personnel, ensure the site is safe and well maintained, service charges are collected and leaseholder enquiries are responded to in a timely manner. This is a remote role with required travel across Lambeth, Bcton, Bermondsey and Sydenham.
Responsibilities
- Daily monitoring of Fixfo and contractor management, instruct contractors for repair & PPM works, and verify contractor works are completed to specification alongside the Property Manager.
- Register/process insurance claims with insurer/broker (if demised ensure claimant is providing insurance details).
- Obtain quotes to make good and obtain insurer approval to proceed with works.
- Provide reports/updates to stakeholders as required.
- Weekly uploads to ARK, site updates and useful resident information.
- Daily monitoring and responding to inquiries in the site mailboxes (phone, face-to-face, ARK messages), highlighting anything high level to the Property Manager.
- Assist the Property Manager with service charge activities, creating and agreeing annual service charge budgets with the client and issuing to leaseholders.
- Block management activities including quarterly site inspections, resident engagement activities and assisting with health and safety audits.
- Assist in arranging all service and maintenance visits and discharge any resulting actions.
Qualifications
- Good communication (written and oral) and inter-personal skills.
- Results oriented.
- Attention to detail.
- Property/block management experience.
- Ability to travel to other locations as needed.
- Office 365 especially MS Word, Excel and PowerPoint.
- Health and Safety legislation (Desirable).
- Assistant management qualification (e.g. ATPI Desirable).
Our offer
We welcome applications from all backgrounds and are committed to an inclusive culture. We offer a wide range of benefits, including maternity/paternity packages, flexible working arrangements, life assurance, enhanced pension, additional annual leave, private medical insurance, cycle to work, employee assistance programme, retail discounts, childcare assistance, season ticket loans, sick pay schemes, and personal development plans.
Additional information
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Management
#J-18808-Ljbffr
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Familiarise yourself with the specific affordable housing policies and regulations in Devon and Cornwall. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to understanding the local community and its needs.
✨Tip Number 2
Network with professionals in the property management sector, especially those who work in affordable housing. Attend local events or join online forums to connect with others in the field, as personal recommendations can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role is customer-facing, showcasing your ability to handle queries and resolve issues effectively will be crucial in impressing the hiring team.
✨Tip Number 4
Highlight your IT skills, particularly with software used in property management. Being proficient in tools like customer portals and repair logging systems will show that you are ready to hit the ground running and contribute to the team from day one.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Assistant Property Manager position. Tailor your application to highlight relevant experience in property management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with affordable rent unit management, residential lettings, and any knowledge of housing legislation. Use specific examples to demonstrate your skills and achievements in these areas.
Showcase Customer Service Skills: Since this role is customer-facing, it's crucial to showcase your ability to deliver excellent customer service. Include examples of how you've successfully managed client relationships or resolved issues in previous roles.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Explain why you resonate with these values and how you can contribute to their mission.
How to prepare for a job interview at Pinnacle Group Limited
✨Know Your Stuff
Make sure you have a solid understanding of affordable rent unit management and housing legislation. Brush up on the key responsibilities of the role, such as managing void processes and responding to housing management queries, so you can speak confidently about your experience.
✨Showcase Your Customer Service Skills
Since this is a customer-facing role, be prepared to discuss how you've delivered excellent customer service in the past. Share specific examples that highlight your ability to handle queries and onboard new residents effectively.
✨Demonstrate Your Values
Pinnacle Group values Trust, Respect, Involve, Challenge, and Deliver Excellence. Think of instances where you've embodied these values in your previous roles and be ready to share them during the interview.
✨Prepare for Practical Questions
Expect questions that assess your practical knowledge of property management functions, such as conducting inspections and managing repairs. Be ready to explain your approach to these tasks and any relevant tools or systems you’ve used.
