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- Tasks: Support the Property Manager with inspections and resident relations.
- Company: Join Pinnacle Group, a leading UK provider of housing services.
- Benefits: Enjoy flexible working, retail discounts, and personal development opportunities.
- Why this job: Be part of a people-first culture that values trust and respect.
- Qualifications: Must be a proactive car driver with strong admin and customer service skills.
- Other info: This is a full-time, fixed-term role covering multiple locations.
The predicted salary is between 28800 - 43200 £ per year.
Pinnacle Group are looking to recruit an experienced Assistant Property Manager to support the Property Manager with all required block inspections and site attendance. The role will involve developing positive and effective relationships with individual residents, the client, and other stakeholders.
The Affordable Housing team operates a large mixed portfolio of new and existing Affordable homes nationwide comprising Affordable and Social Rent, Shared Ownership and Supported homes.
This is a full-time role and will cover a portfolio across Wembley, Watford, Brentford and Enfield. This is a fixed term contract until the end of October.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities:
- Assist the Property Manager in managing the administration of the client\’s customer portal and responding to housing management queries.
- Support the Property Manager with all required block inspections and site attendance.
- Manage the incoming repair cases logged on the system and lead on the review of cases and raising of repairs for the rented properties, alongside the Property Managers.
- Manage the void process including advertising properties, arranging void inspections, attending move out/move in appointments and settling new customers into their homes ensuring they are provided all relevant information.
- Communicate clearly and effectively with residents, managing the digital customer contact.
Key requirements:
- Car driver
- Be able to work proactively under own initiative Excellent administrative skills.
- Good customer service skills and the ability to work within an ever-changing environment IT skills (Word and Excel and relevant software)
- Experience of Affordable Housing in a lettings and property management role.
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
Assistant Property Manager employer: Pinnacle Group Limited
Contact Detail:
Pinnacle Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Familiarize yourself with the Affordable Housing sector, especially in the areas of Wembley, Watford, Brentford, and Enfield. Understanding the specific needs and challenges of these communities will help you build rapport with residents and stakeholders.
✨Tip Number 2
Highlight your customer service skills during any interactions. Since the role emphasizes developing positive relationships, showcasing your ability to communicate effectively and empathetically will set you apart.
✨Tip Number 3
Be prepared to discuss your experience with property management software. Familiarity with digital customer portals and repair case management systems is crucial for this role, so be ready to share relevant examples from your past work.
✨Tip Number 4
Demonstrate your proactive approach by sharing instances where you've taken initiative in previous roles. This aligns with the company's values and shows that you're ready to tackle challenges head-on.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Assistant Property Manager position. Highlight key responsibilities and requirements that resonate with your experience.
Tailor Your CV: Customize your CV to reflect your relevant experience in property management and customer service. Emphasize your administrative skills and any experience you have in Affordable Housing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and aligns with Pinnacle Group's values of Trust, Respect, Involve, Challenge, and Deliver Excellence. Provide specific examples of how you've demonstrated these values in your previous roles.
Highlight Your Skills: In your application, make sure to highlight your IT skills, particularly in Word and Excel, as well as your ability to work proactively and manage customer relationships effectively.
How to prepare for a job interview at Pinnacle Group Limited
✨Show Your Customer Service Skills
Since the role involves managing relationships with residents and stakeholders, be prepared to discuss your previous customer service experiences. Highlight specific situations where you successfully resolved issues or improved resident satisfaction.
✨Demonstrate Proactivity
Pinnacle Group values individuals who can work proactively. Share examples from your past roles where you took the initiative to solve problems or improve processes without being prompted.
✨Familiarize Yourself with Affordable Housing
Make sure you understand the principles of affordable housing and the specific challenges it presents. Being knowledgeable about the sector will show your commitment and readiness for the role.
✨Emphasize Your Administrative Skills
The position requires excellent administrative skills. Be ready to discuss your experience with relevant software, such as Word and Excel, and provide examples of how you've managed administrative tasks effectively in previous roles.
