Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests and ensure a seamless dining experience while managing reservations and floor planning.
- Company: Join a vibrant restaurant known for exceptional service and a welcoming atmosphere.
- Benefits: Enjoy flexible scheduling, a dynamic work environment, and opportunities to connect with high-profile guests.
- Why this job: Be part of a team that values professionalism and guest satisfaction in a fast-paced setting.
- Qualifications: Strong communication skills and prior hospitality experience are essential; multilingual skills are a plus.
- Other info: Must be eligible to work in the UK; flexibility in hours is required.
The predicted salary is between 28800 - 43200 £ per year.
Senior Receptionist
Key Responsibilities:
As a Senior Receptionist (Host), the core responsibility is to ensure prompt, friendly, and welcoming recognition of all guests while delivering a seamless experience throughout their dining journey. This includes checking in their belongings, directing them to the appropriate seating or bar areas, assisting with drinks (using a tray), and providing attentive, courteous service. Clear communication with the team; waiters, management, and kitchen staff is also essential, as is updating guest preferences in their profiles for a personalized experience. The role also requires a high level of discretion and professionalism when interacting with high-profile guests.
Additionally, a key aspect of the role includes floor and reservations planning, ensuring that tables are optimally assigned based on guest needs, maximizing covers while maintaining a high standard of service throughout the restaurant.
Job Duties:
- Greet guests in a warm, professional, and efficient manner and guide them to their intended destination (seating, bar, etc.)
- Manage floor and reservations planning, ensuring efficient use of seating while considering guest preferences and reservation details
- Communicate clearly and effectively with guests and team members, ensuring all requests and concerns are addressed
- Answer phones promptly, following appropriate scripting
- Coordinate with reservations and the ground floor team to manage live restaurant availability and maximize covers
- Bid farewell to guests, ensuring a positive end to their dining experience
- Ensure all menus are clean, accurate, and distributed across stations
- Assign tables based on guest needs and preferences, considering the flow of the restaurant
- Maintain cleanliness and proper setup of dining and serving areas
- Address guest satisfaction, including any concerns or complaints, and resolve them effectively
- Record dining reservations accurately via Guest Center/Open Table, keeping the database updated
- Promote and provide information about events, promotions, and menu offerings
- Liaise with kitchen, management, and serving staff to ensure seamless service
- Assist guests with coats and bags at the cloakroom, ensuring property security
- Stay informed on venue concepts, menu items, and events to enhance guest interactions
- Attend daily reception briefings for operational updates
- Build strong relationships with building tenants as part of a guest recognition program
- Handle special guest requests, dietary requirements, and event bookings
- Manage lost property according to SOP
- Follow reception duties outlined in the SOP manual and maintain grooming standards
- Ensure all health, safety, and food hygiene requirements are met
- Handle high-profile guests with the utmost professionalism, maintaining discretion and ensuring their experience is exceptional at all times
Minimum Qualifications:
- Excellent communication skills at all levels
- Prior experience working with high-profile guests, ensuring their needs are met with the highest level of service
- Strong planning, time management, and organizational skills, with a particular focus on floor and reservations planning to maximize restaurant capacity and service quality
- Ability to build positive relationships with colleagues and guests
- A keen sense of ownership, responsibility, and a desire to exceed expectations
- Fluent in spoken English (multilingual skills are a plus)
- Prior experience in hospitality or restaurant settings is preferred
- Familiarity with data management and reservation systems
- High school diploma or equivalent
- Flexibility with scheduling and work hours
- Must be eligible to live and work in the UK without restrictions
Senior Receptionist employer: estiatorio Milos
Contact Detail:
estiatorio Milos Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Receptionist
✨Tip Number 1
Familiarize yourself with the specific dining venue's atmosphere and service style. Understanding the unique elements of the restaurant will help you tailor your approach to guest interactions, making you stand out as a candidate who truly gets the brand.
✨Tip Number 2
Highlight any previous experience you have with high-profile guests. Be prepared to share specific examples of how you managed their needs and ensured a seamless experience, as this is crucial for the Senior Receptionist role.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you've successfully managed reservations and floor planning in past roles. This will show that you can handle the logistical aspects of the position effectively.
✨Tip Number 4
Prepare to discuss your communication style and how you build relationships with both guests and team members. Being able to articulate your approach to teamwork and guest satisfaction will be key in landing this job.
We think you need these skills to ace Senior Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and working with high-profile guests. Emphasize your communication skills and any previous roles that involved floor and reservations planning.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing exceptional service and detail how your skills align with the responsibilities of a Senior Receptionist. Mention specific examples from your past experiences that demonstrate your ability to manage guest interactions effectively.
Showcase Your Organizational Skills: Highlight your planning and organizational abilities in both your CV and cover letter. Discuss any experience you have with managing reservations or optimizing seating arrangements to enhance guest experiences.
Prepare for Potential Questions: Think about how you would handle various guest scenarios, especially with high-profile individuals. Be ready to discuss your approach to maintaining discretion and professionalism during the interview process.
How to prepare for a job interview at estiatorio Milos
✨Showcase Your Communication Skills
As a Senior Receptionist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively with both guests and team members during the interview. Share examples of how you've successfully handled guest inquiries or resolved issues in the past.
✨Highlight Your Experience with High-Profile Guests
Since the role involves interacting with high-profile guests, it's important to convey your prior experience in this area. Discuss specific situations where you maintained professionalism and discretion while ensuring an exceptional experience for these guests.
✨Demonstrate Your Organizational Skills
Floor and reservations planning is a crucial part of the job. Be ready to talk about your organizational skills and how you've managed similar responsibilities in previous roles. You might even want to prepare a brief example of how you optimized seating arrangements or handled reservations efficiently.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of potential challenges you might face as a Senior Receptionist and how you would address them, especially regarding guest satisfaction and managing complaints.
