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- Tasks: Support the Operations Manager in optimizing schedules and monitoring real-time customer demand.
- Company: Join a dynamic team focused on delivering exceptional service through effective workforce management.
- Benefits: Enjoy flexible working hours and the opportunity to collaborate with various teams.
- Why this job: Be part of a crucial role that balances customer needs with business goals in a fast-paced environment.
- Qualifications: Previous experience in workforce management or operational coordination is preferred.
- Other info: Must provide proof of eligibility to work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
As an Intraday Coordinator, you will support the Operations Manager and Workforce Planning team to optimise schedules, monitor real-time customer demand, and ensure service goals and operational efficiency.
The Workforce Planning department plays a crucial role in ensuring optimal service delivery through effective scheduling and real-time management of workforce operations. You will work closely with the Operations Manager and Workforce Planning team.
The role involves continuous communication with various teams to address operational issues, maintain schedule adherence, and ensure compliance with company policies.
You will contribute to reporting, workforce planning support, and ensuring smooth project execution. This role is essential in balancing customer needs with business requirements ensuring optimal productivity and service standards.
The position requires a certain level of flexibility working any five days from seven typically working between 07:00-22:00.
Successful applicants will need to provide proof of eligibility to work in the UK.
Preferred Skills, Qualifications and Experience
- Previous experience in workforce management or operational coordination.
- Strong understanding of scheduling software (WFM NICE) and real-time monitoring tools.
- Excellent problem-solving skills and ability to react quickly to changes.
- Strong communication skills, both written and verbal, with a focus on collaboration.
- Ability to manage and prioritise multiple tasks in a fast-paced environment.
- Experience in contact centre operations or similar customer-facing roles.
- Knowledge of performance metrics and KPIs within an operational setting.
- Proficiency in generating, analysing, and presenting reports.
- Familiarity with compliance and regulatory standards in a corporate environment.
- Ability to work effectively both independently and as part of a team.
Main Responsibilities
- Monitoring real-time contact queues, agent availability, and workload to ensure performance goals are met.
- Adjusting schedules based on fluctuations in contact volumes and agent availability.
- Managing agent adherence to schedules, taking appropriate action for deviations.
- Collaborating with relevant teams to address and resolve operational issues as they arise.
- Generating and sharing daily/weekly reports, highlighting trends and performance challenges.
- Providing feedback and recommendations for improving workforce scheduling and performance.
- Ensuring compliance with company policies, security protocols, and relevant regulatory requirements.
- Supporting workforce planning by validating forecast accuracy and suggesting improvements.
- Managing key projects and tasks, ensuring deadlines are met and stakeholders are kept informed.
By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found at https://www.bet365careers.com/en/privacypolicy.pdf
Workforce Management Intraday Coordinator employer: bet365
Contact Detail:
bet365 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workforce Management Intraday Coordinator
✨Tip Number 1
Familiarize yourself with WFM NICE and other scheduling software. Since this role requires a strong understanding of these tools, being able to demonstrate your proficiency during the interview will set you apart from other candidates.
✨Tip Number 2
Brush up on your problem-solving skills. The ability to react quickly to changes is crucial in this position, so think of examples from your past experiences where you successfully managed unexpected challenges.
✨Tip Number 3
Prepare to discuss your experience in contact center operations or similar roles. Highlight specific instances where you contributed to operational efficiency or improved service delivery, as this will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills. Since collaboration with various teams is essential, be ready to share how you've effectively communicated and worked with others to resolve operational issues in the past.
We think you need these skills to ace Workforce Management Intraday Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Workforce Management Intraday Coordinator position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in workforce management or operational coordination. Mention specific tools like WFM NICE that you are familiar with, as well as your problem-solving skills.
Showcase Communication Skills: Since strong communication is crucial for this role, provide examples in your application that demonstrate your written and verbal communication abilities. Highlight any experiences where you collaborated with teams to resolve issues.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at bet365
✨Show Your Scheduling Expertise
Make sure to highlight your previous experience with scheduling software, especially WFM NICE. Be prepared to discuss specific examples of how you've optimized schedules in the past and how you handled real-time changes.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've quickly reacted to operational issues. Employers want to see your ability to think on your feet and provide solutions under pressure.
✨Communicate Effectively
Since this role involves continuous communication with various teams, practice articulating your thoughts clearly. Use examples that showcase your strong verbal and written communication skills.
✨Understand Performance Metrics
Familiarize yourself with key performance indicators (KPIs) relevant to workforce management. Be ready to discuss how you've used metrics to improve service delivery and operational efficiency in your previous roles.
