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- Tasks: Join our renewals team to ensure smooth customer experiences and process renewal quotes.
- Company: Sapphire values diversity and inclusion, creating a welcoming environment for all.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration across teams.
- Why this job: Make an impact while working in a supportive team that values your contributions.
- Qualifications: Strong attention to detail, great communication skills, and basic sales/finance knowledge preferred.
- Other info: Experience with CRM systems like Salesforce is a bonus!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
🚀 Customer Service Specialist – Renewals Team 🚀
📍 Location: The Ink Building, Glasgow | 💼 Full-time
Are you an organised, detail-loving team player who thrives on keeping things running smoothly? We’re looking for a Customer Service Specialist to support our renewals team and ensure seamless customer experiences!
🔥 What You’ll Do:
✅ Prepare and process renewal quotes
✅ Ensure accurate pricing, terms & conditions
✅ Collaborate with sales, finance & customer success teams
✅ Follow up on quotes to meet deadlines
✅ Maintain customer records in CRM
✅ Communicate renewal terms with clients
✅ Support reports & data analysis
✅ Identify upsell/cross-sell opportunities
🎯 What You Bring:
✨ Strong attention to detail & accuracy
🗣 Great communication skills
🤝 Team player with a proactive mindset
📊 Basic sales/finance knowledge (a plus!)
💻 CRM experience (Salesforce = bonus!)
📑 Proficiency in Microsoft Office (Excel, Word)
🚀 Ready to make an impact? Apply now! 🎉
Equal Opportunity Statement: Sapphire is an organisation that values diversity, equity, and inclusion as essential to our mission and welcomes applications from everyone.
Customer Service Specialist employer: Sapphire
Contact Detail:
Sapphire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarize yourself with CRM systems, especially Salesforce, as this will be a significant part of your role. If you have experience with similar tools, be ready to discuss how you've used them to enhance customer service.
✨Tip Number 2
Brush up on your communication skills! Since you'll be interacting with clients and collaborating with various teams, practice clear and concise communication to ensure everyone is on the same page.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've successfully managed tasks that required precision. This could include handling quotes or maintaining records accurately.
✨Tip Number 4
Research common upsell and cross-sell strategies in customer service. Being able to identify these opportunities can set you apart and demonstrate your proactive mindset during the interview.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Specialist position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, especially in renewals or sales. Mention specific examples where you demonstrated attention to detail and effective communication.
Showcase Your Skills: Make sure to highlight your proficiency in Microsoft Office and any CRM systems you have used, particularly Salesforce. If you have experience with data analysis or reporting, include that as well.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Discuss how your proactive mindset and team player attitude align with the company's values and mission.
How to prepare for a job interview at Sapphire
✨Show Your Attention to Detail
As a Customer Service Specialist, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped avoid mistakes or improved processes.
✨Demonstrate Your Communication Skills
Since you'll be communicating renewal terms with clients, practice articulating complex information clearly and concisely. Consider role-playing common customer scenarios to showcase your communication prowess.
✨Highlight Team Collaboration
This role requires collaboration with various teams. Share examples of how you've successfully worked in a team environment, emphasizing your proactive mindset and ability to support others.
✨Familiarize Yourself with CRM Tools
If you have experience with CRM systems, especially Salesforce, make sure to mention it. If not, do some research on how these tools work and be ready to discuss how you would adapt to using them effectively.
