Mortgage Servicing Representative - Nottingham City

Mortgage Servicing Representative – Nottingham City

Contract type: Permanent

Hours: Part -time, 22.5 hours

Salary: £23,000 (FTE)

Location: Head Office, Nottingham (hybrid working, 2-3 days onsite)

Application process: Please apply via the application button which will direct you to our careers site. If you require any adjustments to assist you in applying for this role, please contact

We are looking for an exceptional Customer Service Representative to join our Head Office team to provide a consistently effective, efficient and highly professional customer service to all internal and external customers on mortgage related activities.

You will provide excellent telephony support directly to our mortgage customers therefore great communication skills, first class customer service and the ability to work in a fast-paced environment is key for this role!

You will join an open and inclusive team with plenty of opportunities to develop into different areas of the department or across the wider the business. We’re an organisation doing bold and exciting things and we’re looking for driven and enthusiastic team members who want to be part of something brilliant!!

Here’s a taste of what you’ll be doing as a Customer Service Representative –

• We are looking for positive and engaging team members to support our customers by delivering an exceptional customer experience by phone and ensuring an accurate and timely administration service

• You will be building excellent relationships with internal and external customers and maintaining fantastic customer service throughout

• Work flexibly within a cross functional team to ensure smooth delivery, communication and administration on all aspects of general enquiries and complaints

What we’re looking for –

• Experience within a customer service role is essential – this role is primarily telephony based but face to face experience will also be considered.

• Mortgage experience is not essential, we offer full training and development to support you in your new role with us.

• You will be a good communicator who is well organised, professional and enthusiastic

• We work as a team therefore it is essential you are collaborative team player with a willingness to learn and contribute to the wider team.

What we offer –

• A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 29 days annual leave plus bank holidays, holiday purchase scheme and enhanced family leave
• Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
• Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work
• A friendly and inclusive culture where teams genuinely strive to do the right thing by their colleagues and our customers
• A strong sustainability agenda – we’re continually finding new ways to be kinder to the environment by reducing our carbon footprint
• We’re passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation. One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you
• Your health and wellbeing is our priority, we encourage this through a suite of support resources, including a team of trained mental health first aiders

Embracing Diversity Together: –

We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

Our commitment means actively working to eliminate barriers and biases that may hinder equal opportunities within our organisation. We strive to ensure that all individuals, regardless of background, have an equal chance to thrive and advance in their careers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all. We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

About Us

We are a mutual, which means we don’t have shareholders. Instead, we’re owned by our members and use our money to do good, investing in our community, responsible causes, and – well, you. So, we’re always striving to do the right thing for our team, communities and members.Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring. At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities. At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.