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- Tasks: Help clients find their perfect accommodation and ensure a smooth booking process.
- Company: Join a global leader in accommodation services based in vibrant London.
- Benefits: Enjoy a Monday to Friday schedule with a supportive work environment.
- Why this job: Be part of a dynamic team that values customer service and guest satisfaction.
- Qualifications: Experience in hospitality reservations is a must; strong communication skills are key.
- Other info: Ideal for those who thrive in fast-paced settings and love helping others.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity is now available for an experienced Reservations Agent to work for a global accommodation provider based in London.
The Reservations Agent will support clients accommodation needs. This position working schedule is Monday to Friday 9am to 6pm.
Key Responsibilities:
- Respond to incoming enquiries with regards to accommodation
- Book suitable accommodation options on behalf of the client
- Process bookings on reservations system
- Deliver a high level of service to guests
- Support guests to ensure a positive guest experience
- Deal with any issues that may arise
Key Requirements:
- Must have reservations experience in hospitality, hotels or corporate housing preferred
- Ability to work in a fast paced environment
- Excellent verbal and written communication skills
- Passion for customer service and delivering a positive guest experience
- Strong IT skills
Reservations Agent employer: Alchemy Global Talent Solutions
Contact Detail:
Alchemy Global Talent Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarize yourself with the specific accommodation provider's offerings and services. Understanding their unique selling points will help you tailor your responses during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practicing common scenarios you might encounter as a Reservations Agent. Think about how you would handle difficult situations or complaints to show your problem-solving abilities.
✨Tip Number 3
Since strong IT skills are essential, make sure you're comfortable with various reservation systems. If you have experience with specific software, be ready to discuss it and how it can benefit the team.
✨Tip Number 4
Prepare to showcase your communication skills by engaging in mock interviews. Practice articulating your thoughts clearly and confidently, as effective communication is key in this role.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in reservations, particularly in hospitality or corporate housing. Use specific examples to demonstrate how you've successfully managed bookings and supported clients.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, include examples of how you've effectively communicated with clients or resolved issues in past positions.
Demonstrate Customer Service Passion: Express your passion for customer service in your application. Share anecdotes that illustrate your commitment to delivering a positive guest experience and how you handle challenges.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the listing, such as 'reservations experience' and 'fast-paced environment', to ensure your application stands out.
How to prepare for a job interview at Alchemy Global Talent Solutions
✨Showcase Your Reservations Experience
Make sure to highlight your previous experience in reservations, especially in hospitality or corporate housing. Be prepared to discuss specific examples of how you successfully managed bookings and resolved any issues that arose.
✨Demonstrate Your Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. You might be asked to role-play a scenario where you respond to a guest's inquiry, so be ready to showcase your customer service abilities.
✨Prepare for Fast-Paced Situations
The job requires working in a fast-paced environment, so think of examples from your past where you thrived under pressure. Discuss how you prioritize tasks and manage time effectively to ensure all client needs are met promptly.
✨Express Your Passion for Customer Service
Let your enthusiasm for delivering a positive guest experience shine through during the interview. Share stories that illustrate your commitment to customer service and how you go above and beyond to ensure guest satisfaction.
