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For Companies At a Glance
- Tasks: Engage with customers and create an exceptional experience at our Citroen/DS branch.
- Company: Join a dynamic team in a leading automotive company focused on customer satisfaction.
- Benefits: Enjoy 33 days' holiday, retail discounts, and private healthcare with 24/7 GP access.
- Why this job: Be part of a vibrant culture that values growth and excitement about our products.
- Qualifications: No specific qualifications required; just a passion for customer service and enthusiasm.
- Other info: Opportunity to grow within the company and make a real impact on customer experiences.
The predicted salary is between 28800 - 43200 £ per year.
We\’re currently looking for Customer Service Executives to create an outstanding customer experience in our Edinburgh Fiat/Kia/Abarth branch in Seafield and help customers get excited about our products.
Why choose us?
- 33 days\’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You\’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the role
At Arnold Clark you\’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills, both in person and digitally, so they can help our customers make the right choice when they buy a vehicle. And that expertise develops further into understanding all elements of the sales journey – from enquiry, to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You\’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We\’d expect you to be a great team player, who is looking for clear career progression into car sales.
Day-to-day duties
- Preparing the showroom and cars for the day ahead
- Assist with showroom presentation and advertising
- Supporting the Sales department and delivering excellent customer experience
- Organising and accompanying customers on test drives
- Swotting up on our vehicles and manufacturers
- Learning about our products so you can help our customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
Essential skills
- You\’ll be a confident communicator who understands that a positive attitude gets great results
- Willingness to go the extra mile
- A full UK driving licence
- As happy working on your own initiative as you are in a team
- One of our company values is progression, so it\’s vital you are eager to progress within this role to car sales
Our Culture
Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.
To find out more about Life at Arnold Clark , visit our website.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.
Contact Detail:
Arnold Clark. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with Citroen and DS products. Understanding the features and benefits of the vehicles will help you engage with customers more effectively and demonstrate your enthusiasm for the brand.
✨Tip Number 2
Practice your communication skills. As a Customer Service Executive, you'll need to convey information clearly and handle customer queries with confidence. Role-playing scenarios with friends or family can be a great way to prepare.
✨Tip Number 3
Research common customer service challenges in the automotive industry. Being aware of potential issues and how to resolve them will show your proactive approach and readiness to tackle real-world situations.
✨Tip Number 4
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what a Customer Service Executive does at Citroen / DS. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service. Use specific examples that demonstrate your ability to create outstanding customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are excited about working with Citroen / DS and how you can contribute to their team.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Arnold Clark.
✨Know the Products Inside Out
Familiarise yourself with Citroen and DS products before the interview. Being able to discuss specific features and benefits will show your enthusiasm and knowledge, which is crucial for a Customer Service Executive role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations and turned them into positive outcomes, as this will be key in impressing the interviewers.
✨Show Your Passion for the Brand
Express your excitement about working with Citroen and DS. Share why you admire the brand and how you can contribute to creating an outstanding customer experience, as this will resonate well with the hiring team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
