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For Companies At a Glance
- Tasks: Learn customer service skills and gain insights into the automotive industry.
- Company: Join Lithia UK, a leading global automotive retailer passionate about innovation.
- Benefits: Enjoy an apprentice salary, pension, 23 days holiday, and exclusive discounts.
- Why this job: Kickstart your career with hands-on training and a Level 2 qualification in Customer Service.
- Qualifications: Bring enthusiasm, ambition, and a passion for the motor industry.
- Other info: Diversity is celebrated here; all backgrounds are encouraged to apply.
Job Description
Stratstone
Porsche, Sutton Coldfield
Apprentice salary with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.
Are you brimming with a passion for customer service, and looking to take the first step in your career?
Here at Lithia UK we believe in growing and nurturing talent. We are offering the exciting opportunity to work with one of the world's most prestigious and exciting vehicle manufacturers.
As a Service Advisor Apprentice, you'll have the opportunity to master a diverse range of skills, whilst gaining a valuable Level 2 qualification in Customer Service.
This newly launched apprentice programme has been designed around the Institute of Motor Industry's Customer Service Advanced Apprenticeship Framework Level 2 and 3.
What will I be doing as a Service Advisor Apprentice?
- Learning invaluable knowledge to support your progress into a Service Advisor role, whilst gaining useful insights into other aspects of the Aftersales areas, such as the Parts department
- Building customer service skills and developing advanced selling skills
- Gaining an introduction to financial planning and digital marketing
- Undertaking on-the-job training whilst earning an academic qualification
- Being assessed along your training journey, and supported by industry experts to help you achieve the next step
What skills do I need to succeed as a Service Advisor Apprentice?
- Enthusiasm, ambition and a growth mindset
- A passion for the motor industry
- Dedication to providing an impeccable level of customer service
- An appetite to learn and progress
At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we're passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values-Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!-fuel everything we do. Join us, and you'll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you're ready to make an impact in an environment that empowers you to drive change, we'd love to have you with us on this journey.
Diversity is Our Strength:
Lithia UK recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.
Service Advisor Apprentice employer: Pendragon
Contact Detail:
Pendragon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Apprentice
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, even if it's from previous jobs or volunteer experiences.
✨Tip Number 2
Familiarize yourself with the automotive industry, especially Porsche and its values. Understanding the brand's reputation and customer expectations can help you stand out as a candidate who is genuinely interested in the role.
✨Tip Number 3
Demonstrate your eagerness to learn by asking insightful questions about the apprenticeship program and the skills you'll be developing. This shows that you're proactive and committed to your personal growth.
✨Tip Number 4
Highlight any experience you have with teamwork and collaboration. Since Lithia UK values personal ownership and working together, showcasing your ability to contribute positively to a team will make you a more attractive candidate.
We think you need these skills to ace Service Advisor Apprentice
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Advisor Apprentice position. Understand the key responsibilities and skills required, and think about how your experiences align with them.
Highlight Relevant Skills: In your application, emphasize your enthusiasm for customer service and any relevant experience you have in the motor industry. Showcase your dedication to providing excellent customer service and your willingness to learn.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention why you want to work at Lithia UK and how you embody their values of earning customers for life and improving constantly.
Proofread Your Application: Before submitting your application, make sure to proofread all your documents. Check for spelling and grammar errors, and ensure that your CV and cover letter are tailored specifically for the Service Advisor Apprentice position.
How to prepare for a job interview at Pendragon
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share any previous experiences where you went above and beyond to help a customer, as this aligns with the company's values of providing an impeccable level of service.
✨Demonstrate Your Growth Mindset
Lithia UK values ambition and a growth mindset. Be prepared to discuss how you approach learning new skills and overcoming challenges. Highlight any instances where you've taken initiative to improve yourself or your work.
✨Research the Motor Industry
Familiarize yourself with the motor industry, especially the company’s role within it. Understanding current trends and challenges can help you engage in meaningful conversations during the interview and show your genuine interest in the field.
✨Emphasize Teamwork and Collaboration
Since the company values collaboration and personal ownership, be ready to share examples of how you've worked effectively in a team. Discuss how you contribute to group success and support your colleagues, which is crucial in a customer service environment.
