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- Tasks: Join us as a Netsuite Support Analyst to enhance processes and systems.
- Company: ClearCourse is a fast-growing company focused on efficiency and user support.
- Benefits: Enjoy hybrid work, 25 days leave, private medical cover, and generous training budgets.
- Why this job: This role offers challenges in a dynamic environment with a supportive team.
- Qualifications: 3+ years of Netsuite experience and strong customer service skills required.
- Other info: Work remotely in London with a casual dress code and company events.
Are you a Netsuite expert looking for an exciting and challenging new role? Do you have a passion for creating efficiencies and process improvement, with a detailed eye for analytics?
ClearCourse is growing and looking for a Netsuite Support and Development Analyst to join us in a newly created position. In this role you will be key in the creating maximum efficiency and effectiveness when it comes to processes, systems and controls relating to Netsuite. Our established and high performing team are dedicated to supporting users of Netsuite and Planful BI, across our business and shared service centre. This will be an exciting role for someone looking for a challenge within a fast growing ever changing role.
This role will be responsible for the following, plus more:
Managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling and half-yearly customer satisfaction survey
Analysis of complex issues to find resolution
Undertake Netsuite customisations, integrations, workflows and scripts
Migration of acquired businesses, using Ipaas tool, integrating Sales CRM data and building bank integrations when required
Improving, updating and maintenance of migration blueprints
The ideal experience for this role will be:
3+ years NetSuite experience, including administration and configuration using SuiteBuilder, SuiteFlow, Freemarker, and HTML
Management experience
Strong customer service orientation, providing technical advice, guidance, and working to SLAs
Experience in financially driven migrations and integrations
Deep understanding of core Finance Processes
Experience of testing system enhancements and test management
Experienced developer with iPaaS tool, such as Celigo
What do we have to offer you?
Life Assurance and Group Income Protection
Private medical cover with cash plan
Enhanced Company Pension
Hybrid-working model with 25 days annual leave + your birthday off
Employee wellbeing perks – including Peppy Health, Perkbox, etc
Enhanced maternity, paternity and adoption pay
Generous training budgets and reimbursement for professional memberships
If this sounds like the role you are looking for, we look forward to receiving your application.
Job Types: Full-time, Permanent
Pay: From £50,000.00 per year
Benefits:
Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Health & wellbeing programme
Life insurance
Private dental insurance
Private medical insurance
Sick pay
Work from home
Schedule:
Monday to Friday
Work Location: Hybrid remote in London
Netsuite Support Analyst employer: ClearCourse
Contact Detail:
ClearCourse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Netsuite Support Analyst
✨Tip Number 1
Make sure to highlight your experience with NetSuite, especially in administration and configuration. Be prepared to discuss specific projects where you utilized SuiteBuilder, SuiteFlow, or other relevant tools during the interview.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've provided technical advice and support in previous roles. This will show that you can effectively communicate and assist users, which is crucial for this position.
✨Tip Number 3
Familiarize yourself with the company's approach to process improvement and efficiency. Think about how your past experiences align with their goals and be ready to share ideas on how you can contribute to enhancing their NetSuite processes.
✨Tip Number 4
Since the role involves migrations and integrations, brush up on your knowledge of iPaaS tools like Celigo. Be prepared to discuss any relevant experience you have with data migration and system integration, as this will be a key aspect of the job.
We think you need these skills to ace Netsuite Support Analyst
Some tips for your application 🫡
Highlight Your Netsuite Expertise: Make sure to emphasize your experience with Netsuite in your CV and cover letter. Detail your familiarity with SuiteBuilder, SuiteFlow, and any customizations or integrations you've managed.
Showcase Problem-Solving Skills: In your application, provide examples of how you've analyzed complex issues and implemented solutions in previous roles. This will demonstrate your ability to create efficiencies and improve processes.
Customer Service Orientation: Since the role requires strong customer service skills, include specific instances where you've provided technical advice or support to users. Highlight your experience working to SLAs.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at ClearCourse
✨Showcase Your Netsuite Expertise
Be prepared to discuss your hands-on experience with Netsuite, especially in administration and configuration. Highlight specific projects where you utilized SuiteBuilder, SuiteFlow, or other relevant tools to demonstrate your technical skills.
✨Emphasize Process Improvement Skills
Since the role focuses on creating efficiencies, come ready with examples of how you've improved processes in previous positions. Discuss any metrics or outcomes that showcase your impact on efficiency and effectiveness.
✨Demonstrate Customer Service Orientation
Prepare to talk about your approach to customer service, especially in a technical support context. Share experiences where you provided guidance and resolved complex issues while adhering to SLAs.
✨Discuss Migration and Integration Experience
Given the importance of migrations and integrations in this role, be ready to explain your experience with financially driven migrations and using iPaaS tools like Celigo. Provide specific examples of challenges faced and how you overcame them.
