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- Tasks: Support the Global Account Management Team and handle market data inquiries.
- Company: CME Group is the world's leading derivatives marketplace, shaping tomorrow's financial landscape.
- Benefits: Join a diverse team, enjoy career growth, and make a global impact.
- Why this job: Be part of a dynamic team that values your input and fosters innovation.
- Qualifications: 1-3 years in finance or customer service; proficiency in Excel, Salesforce, and Google Workspace.
- Other info: CME Group promotes diversity and inclusivity in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
The Account Specialist in Global Account Management will provide first level support to the Global Account Management Team and CME Group's customers. In this role, the Specialist works regularly with internal cross-functional teams and clients to deliver on business, technology and operations-related market data objectives. Principal Accountabilities: Provide 1st level support for all market data inquiries Support the Global Account Mgmt team in processing any market data requests, licensing agreements and reporting Identify enhancement requests and assist with troubleshooting, testing and training for CME Group's market data reporting and administrative tool Liaise with finance and accounting to help solve any customer invoice disputes related to market data reporting Manage on-boarding and account maintenance of customer requests for CME market data related programs and projects Create internal documentation related to operational processes pertaining to the market data account management Review operational responsibilities to analyze and provide suggestions to management on ways to increase operational efficiencies related to market data licensing Assist in ad-hoc projects, data analysis and data cleanup Skills & Software Requirements 1-3 years of experience within the financial industry or within a customer service or account management role Excel, Salesforce, Google Workspace , Service Cloud Ability to perform with quality and control, with excellent attention to detail. Highly responsive and client-orientated with strong commitment to client service. #CareersatCME CME Group : Where Futures are Made CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more. At CME Group, we embrace our employees' diverse experiences, cultures and skills, and work to ensure that everyone's perspectives are acknowledged and valued. As an equal opportunity employer, we recognize the importance of a diverse and inclusive workplace and consider all potential employees without regard to any protected characteristic. Important Notice: Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.
Account Specialist employer: CME Technology Support Services Ltd
Contact Detail:
CME Technology Support Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Specialist
✨Tip Number 1
Familiarize yourself with the financial industry and market data concepts. Understanding the basics of market data and how it impacts clients will help you stand out during discussions with the Global Account Management Team.
✨Tip Number 2
Brush up on your Excel and Salesforce skills. Since these tools are essential for the role, demonstrating proficiency in them can give you an edge over other candidates.
✨Tip Number 3
Showcase your client-oriented mindset. Prepare examples from your past experiences where you successfully resolved customer issues or improved client satisfaction, as this aligns perfectly with the responsibilities of the role.
✨Tip Number 4
Network with current or former employees of CME Group. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Account Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Account Specialist position. Understand the key responsibilities and required skills, such as providing first-level support and managing customer requests.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in the financial industry or in customer service/account management roles. Be specific about your achievements and how they relate to the responsibilities outlined in the job description.
Showcase Technical Skills: Make sure to mention your proficiency with tools like Excel, Salesforce, Google Workspace, and Service Cloud. Provide examples of how you've used these tools in previous roles to enhance your application.
Tailor Your Application: Customize your cover letter to reflect your understanding of CME Group's values and mission. Mention your commitment to client service and how you can contribute to increasing operational efficiencies in market data licensing.
How to prepare for a job interview at CME Technology Support Services Ltd
✨Understand Market Data Fundamentals
Make sure you have a solid grasp of market data concepts and how they apply to the financial industry. Familiarize yourself with common terms and processes related to market data inquiries, as this will help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since the role emphasizes client orientation, be prepared to discuss your previous experiences in customer service or account management. Highlight specific examples where you successfully resolved issues or improved client satisfaction.
✨Demonstrate Technical Proficiency
Be ready to talk about your experience with tools like Excel, Salesforce, and Google Workspace. You might be asked to provide examples of how you've used these tools to manage data or streamline processes in past roles.
✨Prepare for Problem-Solving Scenarios
Expect to encounter situational questions that assess your problem-solving abilities. Think of scenarios where you identified enhancement requests or troubleshot issues, and be ready to explain your thought process and the outcomes.
