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- Tasks: Help maintain customer service excellence through phone, email, and social media support.
- Company: Join a dynamic business that values employee engagement and career growth.
- Benefits: Enjoy a competitive salary, free parking, 28 days leave, and staff discounts.
- Why this job: Make a meaningful impact while developing your skills in a supportive environment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Flexible work duties and a positive team culture await you!
The predicted salary is between 24000 - 36000 £ per year.
Contact Heather Lennox | | Customer Service Administrator – Maghera – Permanent Make a meaningful impact in your role in a business offering competitive benefits and opportunity for career advancement. Apply today to find out more. Employee Benefits: £Negotiable salary Monday to Friday Free car parking Company uniform 28 days annual leave, including Bank holidays Employee engagement / wellbeing events Staff discounts You will be responsible for helping to maintain customer service excellence. You will be supporting customers by phone and email as well as through other public forums, and helping with queries ranging from delivery to fitting issues. Duties will include: Ensure customer queries are answered promptly via both telephone and email Monitoring, responding, and resolving customer queries on Social Media Monitoring and responding to customer reviews across various platforms Calling customers when they request a call back s Dealing with transport companies to track deliveries and lost items Assisting our Accounts Department with the imputing of data into our accounts system if required. What experience do you need? Previous experience of working in a customer service or retail environment. Previous experience in dealing with customers, both over the phone and by e-mail. Strong communication skills, both written and verbal. Strong attention to detail and aiming for excellence in delivery. Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking. Good working knowledge of Microsoft Office with the ability to adapt quickly to new systems. Self-motivated and confident decision-maker with the ability to apply solutions and a positive “can-do” attitude. Confident in raising queries in order to optimise a good quality of service to our customers. Ability to be flexible with work duties. If you are interested in a position we encourage you to apply online, email or call Heather on to find out about this and other suitable positions. Riada Resourcing is an equal opportunities employer. Skills: Customer Service Written And Verbal Communication Attention to detail MS Office Decision Making self motivated Flexibility
Customer Service Administrator employer: Riada Resourcing
Contact Detail:
Riada Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your communication skills by practicing clear and concise responses. You might even want to role-play common customer interactions with a friend to build confidence.
✨Tip Number 3
Research StudySmarter and understand our values and mission. Being able to align your personal goals with our company’s objectives can make a strong impression.
✨Tip Number 4
Prepare examples from your past experiences that highlight your attention to detail and ability to multitask. These real-life stories can illustrate your fit for the role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Administrator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service or retail environments. Provide specific examples of how you've successfully handled customer queries over the phone and via email.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your written and verbal communication abilities in your application. Use clear and concise language, and consider including examples of effective communication in past roles.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Mention your proficiency with Microsoft Office and your ability to adapt to new systems, as well as your attention to detail and multitasking capabilities.
How to prepare for a job interview at Riada Resourcing
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service or retail. Highlight specific examples where you successfully resolved customer queries, as this will demonstrate your ability to maintain customer service excellence.
✨Demonstrate Strong Communication Skills
Since the role requires strong written and verbal communication, practice articulating your thoughts clearly. You might be asked to respond to a mock customer query during the interview, so be ready to showcase your communication style.
✨Emphasize Attention to Detail
Prepare to discuss how you ensure accuracy in your work. Provide examples of how your attention to detail has positively impacted customer satisfaction or operational efficiency in your previous roles.
✨Exhibit Flexibility and Adaptability
The job requires managing changing priorities, so be ready to share instances where you successfully adapted to new challenges. This will show that you can handle the dynamic nature of customer service.
