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- Tasks: Lead a dynamic team at Belfast International Airport, ensuring top-notch customer service.
- Company: Join The Mount Charles Group, a fun and family-oriented food and facilities management company.
- Benefits: Enjoy 28 days paid holiday, a pension scheme, and career development opportunities.
- Why this job: Be part of a vibrant culture that values teamwork and offers real career progression.
- Qualifications: Previous hospitality supervisory experience and excellent communication skills are essential.
- Other info: Must pass background checks; equal opportunity employer welcoming all applicants.
If you are a customer focused individual and want to join a fun and family orientated food and facilities management company, which can offer unrivalled opportunities for career progression, then we have a role for you!
The Mount Charles Group has an exciting opportunity for a Front of House Supervisor to join its team at Belfast International Airport, Northern Quarter.
Working Pattern:
- 35 Hours per Week
- 5 out of 7 Nights per Week
- Various Shifts Between 3.30am - 11pm
Rewards:
- 28 days' paid holidays (pro rata)
- Company Pension Scheme
- Employee Assistance Program to support your health & wellbeing
- Financial Education/Financial wellbeing advisory service
- Career Development and Training
- Uniform Provided
- Company Events
The Role:
- Ensuring the service achieves maximum efficiency, always achieving a high standard of customer satisfaction.
- Responsibility for all aspects of the service and team whilst on shift.
- Working with the site manager to review and plan for service.
- Ensuring all bookwork is completed within agreed timescales and company requirements.
- Provide exceptional customer service to all customers.
- Implementing staff training as required per company procedures.
- Ensuring all HACCP, Food Safety and Health & Safety Legislation requirements are always adhered to.
The Person:
- Excellent communication, organisational, and time management skills.
- Previous experience working in a hospitality supervisory role.
- Ability to work in a fast-paced environment, deal with issues as they arise, and contribute in all areas of service.
- The ability to prioritise and have an eye for detail.
- To promote and contribute to a harmonious working environment where all employees are treated with respect.
- Basic statutory training for the role will require all candidates to have basic reading, writing, speaking and listening skills to assist in understanding safety and work instructions and communicating with customers on a day-to-day basis.
- Proficient skills in computer literacy.
The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.
Please note, the successful applicant's job offer will be subject to providing a five-year, traceable employment history. An Access NI (Basic) and relevant security checks will be carried out prior to commencement in role. The Access NI Code of Practice is available upon request. The Mount Charles Group has a policy on the recruitment of ex-offenders, a copy of which is available upon request.
Due to the number of applicants Mount Charles receives, we only respond to short-listed applicants. If you have not been contacted within six weeks of the closing date, you have not been selected for interview.
CLOSING DATE: Tue 04 March 2025
Front of House Supervisor employer: Mount Charles Group
Contact Detail:
Mount Charles Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Familiarise yourself with the Mount Charles Group's values and mission. Understanding their focus on customer service and team harmony will help you align your responses during any interviews or discussions.
✨Tip Number 2
Highlight your previous supervisory experience in hospitality. Be ready to share specific examples of how you've managed teams, resolved conflicts, and ensured high customer satisfaction in fast-paced environments.
✨Tip Number 3
Prepare to discuss your knowledge of HACCP and food safety regulations. Being able to demonstrate your understanding of these areas will show that you're serious about maintaining high standards in the role.
✨Tip Number 4
Network with current or former employees of Mount Charles Group if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application.
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and supervisory roles. Emphasise your customer service skills and any previous achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention specific examples from your past experiences that align with the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, focus on key skills such as communication, organisation, and time management. Provide examples of how you've successfully used these skills in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Front of House Supervisor role.
How to prepare for a job interview at Mount Charles Group
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to high standards of service.
✨Demonstrate Leadership Qualities
Highlight your previous supervisory experience and how you've successfully managed a team. Be ready to discuss how you handle conflicts and motivate staff, as this role requires strong leadership skills.
✨Familiarise Yourself with HACCP and Safety Regulations
Since the role involves adhering to food safety and health regulations, brush up on HACCP principles and relevant legislation. Showing that you understand these requirements will set you apart as a knowledgeable candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle fast-paced situations. Think of scenarios where you've had to prioritise tasks or resolve issues quickly, and be ready to explain your thought process during those times.
