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- Tasks: Join our team as an IT Field Engineer, providing technical services and support to customers.
- Company: We are a leading recruitment agency specializing in connecting talent with top companies.
- Benefits: Enjoy a competitive salary of £30,000 and the potential for contract extension.
- Why this job: Gain hands-on experience in IT while working in a dynamic environment with growth opportunities.
- Qualifications: Strong communication skills and IT experience, including knowledge of Windows OS and networking.
- Other info: Participate in an on-call rota and enjoy a collaborative team culture.
The predicted salary is between 24000 - 42000 £ per year.
Our client is seeking a dedicated IT Field Engineer to join their team. Reporting directly to the Service Delivery Manager (SDM), you will be responsible for providing technical services to their customers. This includes installations, system upgrades, break-fix support, and other related tasks. Key Responsibilities: Deliver services efficiently, following relevant procedures to ensure the best customer experience. Keep customers informed of work progress with regular updates. Provide thorough and timely reports, logging all issues and steps taken to resolve them. Collaborate with colleagues and escalate critical technical issues promptly. Maintain professionalism, good timekeeping, and a helpful attitude. Ensure data security and guard against data loss. Complete personal admin tasks, including software synchronization and mileage reporting. Maintain boot stock levels and adhere to stock replenishment procedures. Participate in an on-call rota for emergency fault cover and Saturday overtime for planned installs/renewals. Essential criteria: Strong communication and IT experience, including Microsoft server and workstation operating systems. Knowledge of Windows operating systems, TCP/IP, and Windows networking. MS Active Directory skills and experience with switches and routers are desirable. Full UK driving license Relevant technical qualifications (e.g., MTA, CCNA, Microsoft Azure, ITIL Foundation). Although the role is initially for a 6-month period there is a high possibility of extension. If you're interested in this role, please forward an up-to-date copy of your CV or call me on . If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Support desktop infrastructure Benefits: £30 000 FT contract
IT Field Engineer employer: HAYS Specialist Recruitment
Contact Detail:
HAYS Specialist Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Engineer
✨Tip Number 1
Make sure to familiarize yourself with the specific technical skills mentioned in the job description, such as Microsoft server and workstation operating systems. Being able to discuss your experience with these technologies during the interview will show that you're a strong candidate.
✨Tip Number 2
Highlight your communication skills and ability to keep customers informed. Prepare examples of how you've successfully managed customer expectations in previous roles, as this is crucial for delivering a great customer experience.
✨Tip Number 3
Since the role involves collaboration with colleagues and escalation of issues, think of instances where you worked effectively in a team or resolved critical technical problems. Sharing these experiences can demonstrate your teamwork and problem-solving abilities.
✨Tip Number 4
Be ready to discuss your approach to data security and how you ensure data loss prevention. This is a key responsibility in the role, so showing that you take it seriously will set you apart from other candidates.
We think you need these skills to ace IT Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, particularly with Microsoft server and workstation operating systems. Include any technical qualifications like MTA, CCNA, or Microsoft Azure that align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your communication skills and ability to provide excellent customer service. Mention specific experiences where you successfully handled installations or provided break-fix support.
Showcase Technical Skills: In your application, clearly outline your knowledge of Windows operating systems, TCP/IP, and networking. If you have experience with MS Active Directory, switches, or routers, make sure to include that as well.
Highlight Professionalism: Demonstrate your professionalism and good timekeeping in your application. Provide examples of how you've maintained a helpful attitude in previous roles, especially when dealing with customers or colleagues.
How to prepare for a job interview at HAYS Specialist Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft server and workstation operating systems, as well as your knowledge of TCP/IP and Windows networking. Highlight any relevant qualifications like MTA, CCNA, or Microsoft Azure during the interview.
✨Demonstrate Strong Communication
Since the role involves keeping customers informed and collaborating with colleagues, practice clear and concise communication. Be ready to provide examples of how you've effectively communicated technical information in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding break-fix support and system upgrades. Think of specific situations where you successfully resolved technical issues and be ready to explain your thought process.
✨Emphasize Professionalism and Time Management
Discuss your approach to maintaining professionalism and good timekeeping, especially when participating in an on-call rota. Share examples of how you manage your time effectively while ensuring high-quality service delivery.
