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- Tasks: Handle emergency calls and provide support to the public with confidence.
- Company: Join a dedicated team in a vital role within the health service sector.
- Benefits: Enjoy flexible shifts, teamwork, and the chance to make a real difference.
- Why this job: Be part of a dynamic environment where your skills can shine under pressure.
- Qualifications: Minimum 5 GCSEs or NVQ Level 3 required; customer service experience preferred.
- Other info: Must be available for regular shifts, including weekends and holidays.
The predicted salary is between 24000 - 36000 £ per year.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac Person specification Qualifications Essential criteria Minimum 5 GCSEs or NVQ Level 3 (or equivalent) Experience Essential criteria Dealing with the public on the phone Working as part of a team Good Telephony Skills Desirable criteria Health service experience Experience of working in a Call Centre environment Experience of working within a multi-disciplinary / multi-agency team. Skills Essential criteria Excellent interpersonal skills Ability to communicate in a confident manner with the general public and/or demonstrate evidence of customer service skills Able to work independently or as part of a team Ability to follow and interpret policies and procedures Analytical approach to work Ability to work under pressure and remain calm Typing / word processing skills Flexible approach to work Knowledge Essential criteria Ability
to work within clearly defined limits Ability to add value and exercise own initiative Special Requirements Essential criteria Regular shift work, including weekends and public holidays Able to commute to work in unsociable hours Desirable criteria Ability to speak Welsh
999 Call Handler employer: Erek Daily Alerts - NHS
Contact Detail:
Erek Daily Alerts - NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 999 Call Handler
✨Tip Number 1
Familiarize yourself with the key responsibilities of a 999 Call Handler. Understanding the nuances of handling emergency calls and the importance of remaining calm under pressure will help you stand out during the interview.
✨Tip Number 2
Highlight your experience in dealing with the public over the phone. Be ready to share specific examples of how you've successfully managed challenging conversations or provided excellent customer service.
✨Tip Number 3
Demonstrate your teamwork skills by discussing past experiences where you collaborated effectively with others. This role requires working as part of a multi-disciplinary team, so showing that you can contribute positively is crucial.
✨Tip Number 4
If you have any experience in a call center or health service environment, make sure to mention it. This background can give you an edge, as it shows you're familiar with the demands of the role.
We think you need these skills to ace 999 Call Handler
Some tips for your application 🫡
Understand the Job Requirements: Carefully read the job description and person specification for the 999 Call Handler position. Make sure you understand the essential and desirable criteria, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have dealing with the public over the phone, working in a call center, or within a health service environment. Use specific examples to demonstrate your skills.
Showcase Your Skills: Make sure to highlight your excellent interpersonal skills, ability to communicate confidently, and customer service experience. Provide evidence of how you've worked under pressure and maintained a calm demeanor in challenging situations.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Erek Daily Alerts - NHS
✨Showcase Your Communication Skills
As a 999 Call Handler, excellent interpersonal skills are crucial. Be prepared to demonstrate your ability to communicate confidently and clearly, especially when discussing past experiences dealing with the public over the phone.
✨Highlight Teamwork Experience
Since working as part of a team is essential for this role, share specific examples of how you've successfully collaborated with others in previous jobs or projects. This will show that you can thrive in a multi-disciplinary environment.
✨Demonstrate Your Ability to Handle Pressure
The role requires the ability to work under pressure and remain calm. Prepare to discuss situations where you've had to manage stress effectively, particularly in fast-paced or challenging environments.
✨Familiarize Yourself with Policies and Procedures
Understanding and following policies is key in this position. Before the interview, review any relevant procedures related to call handling or customer service, and be ready to discuss how you would apply them in real scenarios.
